EN
Politeness has many faces and definitions. When people respect and use the politeness formulas which were adopted in their culture then this could be interpreted as a guarantee of a certain social order and hierarchy. To cease following the valid standards could possibly result in emotional reactions especially when it comes to environments where the power order matters more than elsewhere, which would include the academic communities in Poland. The main aim of the article is to answer the question whether the analysis of politeness manifestations in the university e-mail correspondence could perchance trigger emotions by the group of students, who were investigating the problem.