Social aspects of the impact of software agents on participants of business processes in knowledge based organisations

• Authors: Mariusz Żytniewski , Bartosz Kopka

Title variants

PL

Społeczne aspekty oddziaływania agentów programowych na uczestników procesów biznesowych w organizacjach opartych na wiedzy

• Languages of publication: EN

Abstracts

EN

The use of agent systems in knowledge dissemination is a key element of business processes of an organisation. When building agent systems to support such activities, it is important to determine the impact of agents on participants of business processes. Agent units designed to support the operation of an organisation, especially a knowledge-based organisation, should be considered as a system whose main task is to support business processes of such an organisation, participate in knowledge management processes and support the different participants of business processes. The aim of this paper is to analyse the results of conducted research experiments against social features of the examined group. The first part of the paper presents research in this area carried out by the authors. The second part shows the results of research into usability of software agents in the context of social features of the analysed group.

PL

Zastosowanie systemów agentowych w dyseminacji wiedzy jest kluczowym elementem procesów biznesowych w dowolnej organizacji. Podczas budowy systemów agentowych dla wspomagania działań biznesowych ważne jest określenie oddziaływania agentów na uczestników procesów biznesowych. Zespoły agentów zaprojektowane dla wspomagania działania organizacji, szczególnie organizacji opartej na wiedzy, powinny być rozważane jako pewien system, którego głównym zadaniem ma być wspomaganie procesów biznesowych takiej organizacji, uczestnictwo w procesach zarządzania wiedzą i wspomaganie różnych uczestników procesów biznesowych. Celem tego artykułu ma być analiza wyników prowadzonych eksperymentów badawczych w konfrontacji z cechami społecznymi analizowanej grupy. Pierwsza część artykułu przedstawia badania w tym obszarze przeprowadzone przez autorów. Druga część obejmuje wyniki badań dotyczące użyteczności agentów programowych w kontekście cech społecznych analizowanej grupy.

Keywords

EN

Business proces; Knowledge; Social aspect; Software agent

PL

Agent programowy; Aspekt społeczny; Proces biznesowy; Wiedza

• Publisher: Uniwersytet Ekonomiczny w Katowicach
• Journal: Studia Ekonomiczne
• Year: 2015
• Volume: 234
• Pages: 227-245

Contributors

author

Mariusz Żytniewski

author

Bartosz Kopka

References

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Identifiers

ISSN

2083-8611