Process oriented information systems

• Authors: Ewa Ziemba , Iwona Obłąk

Title variants

PL

Systemy informatyczne zorientowane na procesy biznesowe

• Languages of publication: EN

Abstracts

EN

The article deals with the Business Process Orientation (BPO) and Information Systems (IS) supporting this approach. At the beginning the Business Process (BP) concept and Business Process Management (BPM) approach are introduced. Next, the article describes the main processes in organizations and the IS which support them. Then, the BPM lifecycle is presented and the IS maintaining their steps. The important role of Business Process Management Systems (BPMS), the system designed for managing business processes, is also discussed here. This study is based on an analysis of literature, empirical experience, as well as critical thinking and inductive inference methods.

Keywords

EN

Information Systems; Business Process Management; Business Process Orientation; BPM lifecycle

• Publisher: Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
• Journal: Informatyka Ekonomiczna
• Year: 2012
• Issue: 4(26)
• Pages: 123-139

Dates

published

2012

Contributors

author

Ewa Ziemba

• Uniwersytet Ekonomiczny w Katowicach

author

Iwona Obłąk

• Uniwersytet Ekonomiczny w Katowicach

References

• Amidon D.M., Mahdjoubi D., An atlas for knowledge innovation, “Handbook of Business Strategy” 2000, no. 1.
• Anderson D., Ackerman-Anderson L.S., Beyond Change Management: How to Achieve Breakthrough Results Through Conscious Change Leadership, Pfeiffer, 2010.
• Angluin D., Smith C.H., Inductive interference: Theory and methods, “Computing Surveys” 1983, no. 3(15).
• Angus-Leppan T., Metcalf L., Benn S., Leadership styles and CSR practice: an examination of sense making, institutional drivers and CSR leadership, “Journal of Business Ethics” 2010, no. 93.
• APQC’s International Benchmarking Clearinghouse, Process classification framework, Arthur Andersen & Co, http://www.numa.org.br/download/Desenv_Produto/framewrk.pdf [accessed 12.03.2012].
• Bevan D., Corvellec H., Faÿ E., Responsibility Beyond CSR, “Journal of Business Ethics” 2011, no. 101.
• Brammer S., Millington A., Rayton B., The contribution of corporate social responsibility to organizational commitment, University of Bath School of Management, Working Paper Series 2005, no. 20.
• Chandan H.C., Urhuogo I., Organizational challenges for innovation in information systems, Proceedings of the southern association for information systems conference, Atlanta 2012, http://sais.aisnet.org/2012/ChandanUrhuogo.pdf [accessed 5.09.2012].
• Cieśliński W.B., Doskonalenie procesowej orientacji przedsiębiorstw, Uniwersytet Ekonomiczny we Wrocławiu, Wrocław 2011.
• Daft R.L., Organisation theory and design, 8th edition, South-Western College Pub, Mason 2004.
• Davenport T., Process Innovation: Reengineering work through information technology, Harvard Business School Press, Boston 1993.
• Davenport T.H., Short J.E., The new industrial engineering. Information technology and business process redesign, “Sloan Management Review” 1990, no. 4(31).
• Debevoise T., Business process management with a business rules approach, Business Knowledge Architects, Virginia 2005.
• Dresner H., Business activity monitoring: BAM architecture, Gartner Symposium ITXpo, Gartner Group, Cannes 2003.
• Eckerson W., Best practices in business performance management: Business and technical strategies, TDWI Report Series, 101communications 2004, no. 2, http://www.olap.it/Articoli/2004_Best_Practices_Business_Report.pdf. [accessed 12.03.2012].
• Eide E.R., Showalter M.H., Methods matter: Improving casual inference in educational and social science research: A review article, “Economics of Education Review” 2012, no. 31.
• Ensemble Whitepapers, Enabling the real – time enterprise business activity monitoring with ensemble, InterSystems Corporation 2004, http://www.intersystems.com/ensemble/whitepapers/pdf/RealTime_BAM_WP.pdf [accessed 12.03.2012].
• Feng S.C., Manufacturing planning and execution software interfaces, “Journal of Manufacturing Systems” 2000, no. 19.
• Flinders K., How technology is changing BPO, “Computer Weekly” 2012, no. 6(26).
• Gartner CIO Leadership Forum, Amplify the enterprise: Creating new connections with IT, Gartner Survey 2012, http://imagesrv.gartner.com/summits/docs/na/cio/CIO-Forum-2012-brochure.pdf [accessed 31.08.2012].
• Gartner Research, Hype cycle for business process management, Gartner Research 2011, ID Number: G00214214.
• Gartner Research, Selection requirements for business activity monitoring tools, Gartner Research 2005, ID Number: G00126563.
• Grajewski P., Organizacja procesowa. Projektowanie i konfiguracja, PWE, Warszawa 2007.
• Hammer M., Champy J., Reengineering the corporation: A manifesto for business revolution, Harper Business, New York 1994.
• Harrington J., Business process improvement: The breakthrough strategy for total quality, productivity and competitiveness, McGraw Hill, New York 1991.
• Hernaus T., Process-based organization design model: Theoretical review and model conceptualization, “Working Paper Series” 2008, no. 06.
• Hirz M., Harrich A., Rossbacher P., Advanced computer aided design methods for integrated virtual product development processes, “Computer Aided Design and Applications” 2011, no. 8(6).
• Januszewski A., Funkcjonalność informatycznych systemów zarządzania. Tom 2. Systemy Business Intelligence, PWE, Warszawa 2008.
• Jemielniak D., Koźmiński A.K., Zarządzanie wiedzą, Wydawnictwo Akademickie i Profesjonalne, Warszawa 2008.
• Jeston J., Nelis J., Business process management, practical guidelines to successful implementation 2nd Edition, Elsevier, 2008.
• Karlsen J.T., Gottschalk P., Factors affecting knowledge transfer in IT projects, “Engineering Management” 2004, no. 16(1).
• Keen M., Ackerman G., Azaz I., Haas M., Johnson R., Kim J., Robertson P., Patterns: SOA Foundation — Business Process Management Scenario, IBM Red-books 2006.
• Ketchen Jr.D.J., Giunipero L.C., The intersection of strategic management and supply chain management, “Industrial Marketing Management” 2004, no. 33.
• Kimball R., Ross M., The Data Warehouse Toolkit: The Complete Guide to Dimensional Modelling, Wiley Computer Publishing, New York 2002.
• Kirchmer M., High Performance through Process Excellence: From Strategy to Operations, Springer, USA 2009.
• Klonowski Z.J., Systemy informatyczne zarządzania przedsiębiorstwem, modele rozwoju i własności funkcjonalne, Oficyna Wydawnicza Politechniki Wrocławskiej, Wrocław 2004.
• Lindsay A., Downs D., Lunn K., Business processes – attempts to find a definition, “Information and Software Technology” 2003, no. 45.
• Mantzana V., Themistocleous M., Benefits and barriers related to EAI adoption: the case of a healthcare organization, “European Conference on Information Systems” 2006, http://is2.lse.ac.uk/asp/aspecis/20060174.pdf [accessed 12.03.2012].
• Matin I., Hadzistevic M., Hodolic J., Vukelic D., Lukic D., A CAD/CAE-integrated injection mould design system for plastic products, “The International Journal of Advanced Manufacturing Technology” 2012, vol. 63, iss. 5-8.
• McCormack K.P., The development of a measure of business process orientation, http://www.prosci.com/mccormack.htm [accessed 12.03.2012].
• Melchert F., Winter R., The enabling role of information technology for business performance ma-nagement, “Institute of Information Management Publication” 2004, http://web.iwi.unisg.ch/org/iwi/iwi_pub.nsf/0/F3D68C655A0F3195C12570A30051E3F6/$file/DSS2004.pdf [accessed 12.03.2012].
• Miranda S., Beyond BI: Benefiting from corporate performance management solutions, “Financial Executive” 2004(2), no. 20.
• Muehlen M.Z., Rosemann M., Multi-paradigm process management, Workshops − 5th Workshop on Business Process Modelling, Development and Support, 2004, http://pdf.aminer.org/000/074/466/multi_paradigm_process_management.pdf [accessed 12.03.2012].
• Olszak C.M., Ziemba E., Approach to building and implementing business intelligence systems interdisciplinary, “Journal of Information” 2007, no. 2, http://www.ijikm.org/Volume2/IJIKMv2p135-148Olszak184.pdf [accessed 12.03.2012].
• Olszak C.M., Ziemba E., Business performance management for competitive advantage in the information economy, “Journal of Internet Banking and Commerce” 2010, no. 15(3).
• Oracle, State of the Business Process Management Market 2008, An Oracle White Paper 2008.
• Perechuda K., Zarządzanie przedsiębiorstwem przyszłości – koncepcje, modele, metody, Agencja Wydawnicza Placet, Warszawa 2000.
• Perry N., Candlot A., Schutte C., Collaborative knowledge networks emergence for innovation: Factors of success analysis and comparison, “Journal of Decision Systems” 2010, no. 19.
• Pourshahid A., Amyot D., Peyton L., Ghanavati S., Chen P., Weiss M., Forster A.J., Business process management with the user requirements notation, “Electronic Commerce Research” 2009, no. 9(4).
• Repa V., Business process modelling notation from the methodical perspective, ServiceWave 2010 Workshops, Springer-Verlag Berlin Heidelberg 2011, no. 6569.
• Richards K.A., Jones E., Customer relationship management: Finding value drivers, “Industrial Marketing Management” 2008, no. 37(2).
• Rudden J., Making the case for BPM: A benefits checklist, BPTrends 2007, //www.bptrends.com/publicationfiles/01-07-ART-MakingtheCaseforBPM-BenefitsChecklist-Rudden.pdf [accessed 12.03.2012].
• Saavedra A.R., Saavedra J.E., Do colleges cultivate critical thinking, problem solving, writing and interpersonal skills?, “Economics of Education Review” 2011, no. 30.
• Sanli O., Management Issues in Information Technology, E-Leader Budapest 2010, http://www.g-casa.com/conferences/budapest/papers/Sanli.pdf [accessed 12.09.2012].
• Sattarova F.Y., Model of business service management with security approach, “International Journal of Advanced Science and Technology” 2009, no. 9.
• Schumm D., Leymann F., Streule A., Process views to support compliance management in business processes, E-Commerce and Web Technologies: 11th International Conference, EC-Web 2010, Springer 2010.
• Silver B. Associates The 2006 BPMS Report: Understanding and Evaluating BPM Suite, published in collaboration with BPMInstitute.org., 2006.
• Smith H., Finger P., Business Process Management: The Third Wave, Meghan-Kiffer Press, USA 2003.
• Subha M.V., Dharshni P.S., The Overview of change management and building change management competency, ”International Journal of Scientific and Research Publications” 2012, no. 2.
• Technologie informatyczne Firmy 2.0, red. K. Kania, Wydawnictwo Uniwersytetu Ekonomicznego w Katowicach, Katowice 2010.
• Trkman P., The critical success factors of business process management, “International Journal of Information Management” 2010, no. 30(2).
• Umble E.J., Haft R.R., Umble M.M., Enterprise resource planning: Implementation procedures and critical success factors, “European Journal of Operational Research” 2003, no. 146(2).
• Urlich W., Enterprise application integration, “Cutter IT Journal” 2001, no. 8.
• Van Der Aalst W.M.P., Hofstede A.H.M.T., Weske M., Business process management: A survey, [in:] BPM’03 Proceedings of the 2003 international conference on Business process management, Springer-Verlag, Berlin 2003.
• Van der Wiele T., Dale B., Williams R., Business improvement through quality management systems, “Management Decision” 2000, no. 38(1).
• Van Looy A., De Backer M., Poels G., Which maturity is being measured? A classification of business process maturity models, 5th SIKS/BENAIS Conference on Enterprise Information Systems, Eindhoven 2010.
• Vonderheide-Liem D.N., Pate B., Applying Quality Methodologies to Improve Healthcare: Six Sigma, Lean Thinking, Balanced Scorecard, and More, HCPro Inc., 2004.
• Weske M., Business Process Management: Concepts, Languages, Architectures, Springer, Berlin 2007.
• Willcocks L., Hindle J., Feeny D., Lacity M., IT and business process outsourcing: The knowledge potential, “Information Systems Management” 2004, no. 21(3).
• Winn S., Thwe Oo M., Multi-agent model for automation of business process management system based on service oriented architecture, “World Academy of Science, Engineering and Technology” 2011, no. 74.
• Zhu Z., Knowledge, knowing, knower: What is to be managed and does it matter?, “Knowledge Management Research & Practice” 2008, no. 6.