Procesno Funkcionisanje Lokalne Samouprave / Process Operation of Local Self-Government

• Authors: Cviko Jekić
• Languages of publication: EN

Abstracts

EN

Local self-government in the region, characterised by its bureaucratic and hierarchical structure, insufficient expertise, lack of knowledge and excessive procedures used in its operation, is simply unable to cope with the creation of a new society and an adequate economic environment. The lack of customer and target orientation, low level of understanding and poor utilisation of the principles and mechanisms of good governance (customer orientation, efficiency, participation, impartiality, transparency, professionalism, etc.) results in poor quality of service. It seems necessary to conduct major alterations and to create new local government or administration that would perform basic administrative functions in line with the growing requirements of citizens - users or customers and that would develop a community that would be competitive, both as a place to live and as a place to do business.

Lokalna uprava na našim prostorima, sa birokratskom i hijerarhijskom strukturom, sa nedovoljnom stručnošću, nedovoljnim znanjem i pretjeranim procedurama koje koristi u svom radu, nije u stanju da prati stvaranje novog društva i njemu prilagođenog privrednog ambijenta. Nedostatak korisničke i ciljne orijentacije, nizak nivo razumijevanja i korišćenja principa i mehanizama dobre uprave (korisnička orijentacija, efikasnost, participativnost, nepristrasnost, transparentnost, profesionalizam itd.) za posljedicu imaju slab kvalitet usluga. Osjeća se potreba za većim promjenama i stvaranjem nove lokalne uprave koja će izvršavati osnovne upravne funkcije prema rastućim zahtjevima građana - korisnika i razvijati lokalnu zajednicu koja će biti konkurentna, i kao mjesto za život i kao mjesto za poslovanje.

Keywords

EN

users; citizens; local government; process orientation; quality; employees; management

HR

korisnici; građani; lokalna uprava; procesna orijentacija; kvalitet; zaposleni; menadžment

• Publisher: Sciendo
• Journal: ECONOMICS
• Year: 2015
• Volume: 3
• Issue: 1
• Pages: 175-194

Dates

published

2015-06-01

online

2015-07-11

Contributors

author

Cviko Jekić

• Univerzitet u Istočnom Sarajevu - Ekonomski fakultet Brčko, Bosna i Hercegovina
• University of East Sarajevo - Faculty of Economics Brčko, Bosnia and Herzegovina

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Identifiers

DOI

10.1515/eoik-2015-0006