An Analysis of Factors and Effects of Product Design Quality / Analiza Faktora i Efekata Kvaliteta Dizajna Proizvoda

• Authors: Gorica Bošković , Marija Radosavljević
• Languages of publication: EN

Abstracts

EN

The aim of this paper is to highlight the fact that there is a significant relationship between design quality and process quality, and then the quality of the finished products (internal quality) and the later use of the products by the consumers (external quality). The paper outlines the model of the synergy between design management and process management. Since design quality is the first link in this chain of creating quality, it is necessary to adequately carry out the design process, or provide high-quality design. High-quality design includes connectivity and collaboration between functions that can contribute to the design process, such as: research and development, production, marketing and supply. In order to achieve this, it is important to continuously work on education and training of employees. In addition, it is necessary to apply the tools characteristic for providing quality design, but also the common tools important for quality management. Accordingly, the subject of the paper is examining the impact of employee training, the implementation of quality management tools and application tools for quality design as a factor in establishing links between business functions that should be included in the design process. Based on the application of tools such as regression analysis, cluster analysis and correlation analysis, the results of empirical research suggest that these factors affect the establishment of links between the observed business functions, and facilitate providing the quality of the design process.

Keywords

EN

design quality; processes quality; business functions; cluster analysis; regression and correlation analysis

• Publisher: Sciendo
• Journal: Economic Themes
• Year: 2015
• Volume: 53
• Issue: 4
• Pages: 483-501

Dates

published

2015-12-01

received

2015-01-29

accepted

2015-11-19

online

2016-04-15

Contributors

author

Gorica Bošković

• University of Niš, Faculty of Economics, Serbia

author

Marija Radosavljević

• University of Niš, Faculty of Economics, Serbia

References

• Ahire, S. L. (1997) “Management Science - Total Quality Management Interfaces: An Integrative Framework”, Interfaces, 27 (6): 91-114.
• Ahire, S. L., D. Y. Golhar, and M. A. Waller (1996) “Development and Validation of TQM Implementation Constructs”, Decision Sciences, 27 (1): 23-56.[Crossref]
• Ahire, S. L. and D. S. Rana (1995) “TQM pilot projects selection using an MCDM approach”, International Journal of Quality and Reliability Management, 12 (1): 61-81.
• Amitava, M. (1994) Fundamentals of Quality Control and Improvement, New York: Macmillan.
• Bass, L., M. Klein, and F. Bachmann (2002) Quality Attribute Design Primitives and the Attribute Driven Design Method, Berlin: Springer.
• Bass, F. M. (2004) “Comments on a New Product Growth for Model Consumer Durables the Bass Model”, Management science, 50 (12): 1833-1840.[Crossref]
• Benton, W.C. (1991) “Statistical process control and the Taguchi method: a comparative evaluation”, International Journal of Production Research, 29 (9): 1761-1770.[Crossref]
• Bošković, G. (2004) Upravljanje kvalitetom u industriji, Niš: Ekonomski fakultet.
• Bošković, G. and M. Anđelković-Pešić (2011) Upravljanje kvalitetom - osnova konkurentnosti preduzeća i privrede, Niš: Ekonomski fakultet.
• Chase, R. B., F. R. Jacobs, and N. J. Aquilano (2006) Operations Management for Competitive Advantage with Global Cases, New York: McGraw-Hill.
• Crosby, P. B. (1979) Quality Is Free, New York, NY: McGraw-Hill.
• Crosby, P.B. (1996) Quality Is Still Free, New York, NY: McGraw-Hill
• Deming, W. E. (1986) Out of the Crisis, Cambridge, MA: MIT Press.
• Deschamps, J. P. and R. Nayak (1995) Product Juggernauts: How Companies Mobilize to Generate a Stream of Market Winners, Boston (MA): Harvard Business School Press.
• Flynn, B. B., R. G. Schroeder, and S. Sakakibara (1995) “The impact of quality management practices on performance and competitive advantage”, Decision Sciences, 26 (5): 659-692.[Crossref]
• Garvin, D. A. (1987) “Competing on the eight dimensions of quality”, Harvard Business Review, 65 (6): 101-109.
• Gruner, K. E. and Homburg, C. (2000) “Does Customer Interaction Enhance New Product Success?”, Journal of business research, 49 (1): 1-14.[Crossref]
• Juran, J. (1992) Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services, Southbury, CT: Juran Institute, The Free Press.
• Juran, J. M. and F. M. Gryna (1993) Quality Planning and Analysis, New York, NY: McGraw-Hill.
• Lukas, B. A. and Menon, A. (2004) “New Product Quality: Intended and Unintended Consequences of New Product Development Speed”, Journal of Business Research, 57 (11): 1258-1264.[Crossref]
• Melnyk, S. A. and D. R. Denzler (1996) Operations Management: A Value-Driven Approach, Chicago, IL: Irwin.
• Mirvis, P. H. (1997) “Human resource management: leaders, laggards, and followers”, Academy of Management Executive, 11 (2): 43-56.
• Mizuno, S. and Y. Akao (1994) QFD: The Customer-Driven Approach to Quality Planning and Deployment, Hong Kong: Nordica International.
• Modarress, B. and A. Ansari (1989) “Quality control techniques in US firms: A survey”, Production and Inventory Management Journal, 30 (2): 58-62.
• Reid, D. and Sanders, N. (2008) Operations Management: An Integrated Approach, Trenton, NJ: John Wiley and Sons.
• Robinson, A. G. and D. M. Schroeder (1990) “The limited role of statistical quality control in a zero-defect environment”, Production and Inventory Management Journal, 31 (3): 60-65.
• Robinson, A. G. and D. M. Schroeder (1993) “Training, continuous improvement, and human relations: the US TWI programs and the Japanese management style”, California Management Review, 35 (2): 35-57.[Crossref]
• Schonberger, R. J. (1986) World Class Manufacturing: The Lessons of Simplicity Applied, New York, NY: Free Press.
• Sethi, R. (2000) “New Product Quality and Product Development Teams”, The Journal of Marketing, 64 (2): 1-14. [Crossref]
• Shingo, S. (1986) Zero Quality Control: Source Inspection and The Poka-yoke System, Stamford, CT: Productivity Press.
• Swink, M. L., V. A. Mabert, and J. C. Sandvig (1996) “Customizing concurrent engineering processes: five case studies”, Journal of Product Innovation Management, 13, 229-244.
• Taguchi, G. (1987) On-line Quality Control during Production, Tokyo, Japan: Japanese Standards Association.
• Tsai, W. (2001) “Knowledge Transfer in Intraorganizational Networks: Effects of Network Position and Absorptive Capacity on Business Unit Innovation and Performance”, Academy of management journal, 44 (5): 996-1004.[Crossref]
• Van Kleef, E., Van Trijp, H. and Luning, P. (2005) “Consumer Research in the Early Stages of New Product Development: A Critical Review of Methods and Techniques”, Food Quality and Preference, 16 (3): 181-201.[Crossref]
• Wheelwright, S. C. and K. B. Clark (1992) Revolutionizing New Product Development: Quantum Leaps in Speed, Efficiency, and Quality, New York, NY: The Free Press.

Identifiers

DOI

10.1515/ethemes-2015-0028