Work Productivity in the Croatian Hotel Industry - Fundamentals and Concepts for Achieving Growth and Competitiveness

• Authors: Ivanaka Holjevac
• Languages of publication: EN

Abstracts

EN

Productivity and product and service quality are the foundations upon which an economy builds its competitiveness, effectiveness and efficiency. Research focuses on the specific characteristics of productivity and the quality of hotel products and services in the case of the Croatian hotel industry. The objective of research is to identify and propose measures to increase productivity and improve the quality of the Croatian hotel industry, and in this way, enhance its competitiveness on the world tourism market.The task of this research is to provide a theoretical definition of the relationship between productivity, quality and competitiveness; analyses and assess long-term trends in productivity in Croatia's entire hotel industry; assess the quality of hotel offerings; analyze and assess productivity in the case of a large Croatian company; and finally, put forward measures to increase the productivity and competitiveness of the Croatian hotel industry.

Keywords

EN

productivity; competitiveness; quality; hotel industry

• Publisher: Sciendo
• Journal: South East European Journal of Economics and Business
• Year: 2010
• Volume: 5
• Issue: 1
• Pages: 85-90

Dates

published

2010-04-01

online

2011-06-07

Contributors

author

Ivanaka Holjevac

• Faculty of Tourism and Hospitality Management in Opatija, University of Rijeka

References

• Avelini Holjevac, I. 2002. Quality Management in the Tourism and Hotel industry. Opatija: Faculty of Tourism and Hospitality Management.
• Clark, T. J. 1999. Success through Quality - support Guide for the Journey to Continuous Improvement. Milwaukee, Wisconsin: American Society for Quality.
• Crosby, B. P. 1996. Quality is free. Zagreb: Privredni vjesnik, Binoza Press.
• Deming, W. E. 2000. Out of the Crisis. Cambridge, London: MIT Press.
• Hope, C. A. 2007. "Is there an inverse relationship between service quality and productivity or not? It's all in the definition!" In Productivity in Tourism - Fundamentals and Concepts for Achieving Growth and Competitiveness, edited by P. Keller and T. Bieger, 111-122. Berlin: Erich Schmidt Verlag.
• Mc Gregor, D. 1960. The Human Side of Enterprise. New York: McGraw-Hill.
• Noray, de B. J. 1990. Le mouvement international de la qualité, Traité de la qualité totale. Paris : DUNOD.
• Statistical Yearbooks of the Republic of Croatia 1974-2005. Zagreb: Central Bureau of Statistics.

Identifiers

DOI

10.2478/v10033-010-0008-1