2008 | 41 | 2 | 62-70
Article title

Innovativeness as Precondition for Business Excellence in Public Utility (Communal) Companies

Title variants
Languages of publication
This article presents a new business excellence model for PUC (communal), especially in countries in transition as one way to business excellence. The new model has proven successful in a multinational company's daughter company in Slovenia in practice as well as in comparison with companies performing the same activity. We are aware that there are no universal models for success, but there are tools which make it easier to reach. Of course, one single tool will not make a company successful. It must have a unique (original) and requisitely holistic business model to succeed. And talking about unique, i.e. different from others, brings us to innovativeness - the main topic of this research as the background of business excellence, including the PUC. The presented new model has been evolving over ten years and proved successful in practice.
Physical description
  • Saubermacher&Komunala d.o.o., Kopališka ul 2, SI-9000 Murska Sobota, Slovenija
  • Faculty of Economics and Business, University of Maribor, Razlagova 14, SI-2000 Maribor, Slovenija
  • Afuah, A. (1998): Innovation Management - Strategies, Implementation and Profits. New York: Oxford University Press.
  • Chesbrough, H. W. (2003): Open Innovation. The New Imperative for Creating and Profiting from Technology. Boston, Ma: Harvard Business School Press.
  • Chesbrough, H., Vanhaverbeke, W., West, J. (2006): Open Innovation: Researching a New Paradigm. Oxford, New York: Oxford University Press Inc.
  • Collins, J. (2001): Why some companies make the leap… and others don't. Good to Great. Sidney etc: Random House Busines Books
  • Collins J. C. in J. I. Porras (1994): Built to last: Successful Habits of Visionary Companies. New York: Harper Bussines.
  • Cottam, A., J. Ensor, C. Band. (2001): A benchhmark Studies of strategic commitment to innovation. European Journal of Innovation Management. 4(2): 88-94.
  • Creech, B. (1994): The Five Pillars of TQM. How to Make Total Quality Work for You. Dutton, NY:Truman Talley Books
  • EU (1995). Green Paper on Innovation. European Commission.
  • Florida, R. (2005): Vzpon ustvarjalnega razreda. (2005). Velenje: Ipak, Institut za simbolno analizo in razvoj informacijskih tehnologij.
  • Goffe R., Jones G. (2000): Organizational Culture, Organization 21C - Someday all Organizations will lead this Way. New Jersey: Pearson Education.
  • Guštin, N. (2007): Aktiviranje ustvarjalnosti za večjo inovativnost podjetja. Maribor: University of Maribor, Faculty of Economics and Business.
  • Harrington J. H., Harrington J. S. (1995): Total Improvement Management. New York, Donnelly & Sons Company.
  • Hylland, W. P., J. F. B. Gieskes, and T. R. Sloan (2001): Occupational Clusters as Determinants of Organisational Learning in the Product Innovation Process. Journal of Work place learning (online). Available:
  • IBM (2006): Global Innovation Outlook 2.0. Armonk, NY. International Business Machines Corporation.
  • Koražija, N. (2004): Sistematično unovčevanje dobrih idej. Manager7/8: 68-69.
  • Kotler, Ph., Keller, K. (2006): Marketing Management 12c, New Jersey. Pearson Education - Prentice Hall.
  • Loewe P., Dominiquini, J. (2006): Overcoming the barriers to effective Innovation. Strategy and Leadership. 34 (1). 24-31.
  • Mogensen, A., ed. (1980): Work Simplification. Executive Conference Material. Lake Placid, NY, Mogensen Inc.
  • Mulej, M. (1974): Dialektična teorija sistemov in ljudski reki. Naše gospodarstvo, 21(3-4): 207-212
  • Mulej, M. (1975): Dialektična teorija sistemov. Unpublished lecture. Univerza v Ljubljani, Fakulteta za telesno kulturo, M. A. studies
  • Mulej, M. (1976): Towards a Dialectical Systems Theory. In: Trappl, R., Hanika, P., Pichler, F., eds, Progress in Cybernetics and Systems Research, Vol. 5. Vienna. Austrian Society for Cybernetic Studies (published: 1978), 295-296
  • Mulej, M. (1979): Ustvarjalno delo in dialektična teorija sistemov. Celje. Razvojni center Celje
  • Mulej, M., de Zeeuw, G., Espejo, R., Flood, R., Jackson, M., Kajzer, Š., Mingers, J., Rafolt, B., Rebernik, M., Suojanen, W., Thornton, P., Uršič, D. (1992): Teorije sistemov. Maribor. Univerza v Mariboru, Ekonomsko-poslovna fakulteta (reprinted in 1994 and 1996)
  • Mulej, M., Espejo, R., Jackson, M., Kajzer, Š., Mingers, J., Mlakar, P., Mulej, N., Potočan, V., Rebernik, M., Rosicky, A., Schiemenz, B., Umpleby, S., Uršič, D., Vallee, R., (2000): Dialektična in druge mehkosistemske teorije (podlaga za celovitost in uspeh managementa). Univerza v Mariboru, Ekonomsko-poslovna fakulteta
  • Mulej, M., Ženko, Z. (2004): Introduction to Systems Thinking with Application to Invention and Innovation Management. Maribor, Management Forum. On CD
  • Mulej, M. (2007): Inoviranje navad države in manjših podjetij. UP, Fakulteta za management, Koper
  • Mulej, M. with Hyvaerinen, L., Rafolt, B., Rebernik, M., Sedvčič, M., Uršič, D. (1994): Inovacijski management, I. knjiga, Inoviranje managementa. Maribor: Univerza v Mariboru, Ekonomsko-poslovna fakulteta.
  • Mulej, M., Kajzer, S. (1998): Ethics of Interdependence and the Law of Requisite Holism. V: Rebernik, M., Mulej, M., eds.: STIQE Conference, 129-140. University of Maribor, Faculty of Economic and Business, Institute for Entrepreneurship and Small Business Management, Maribor, and SSSR, Maribor
  • Porter, M. (1990): The Competitive Advantage of Nations. New York: Basic Books.
  • Potočan, V., Mulej, M., editors (2007): Transition into Innovative Enterprise. Univerza v Mariboru, Ekonomsko-poslovna fakulteta. Maribor.
  • Rebernik, M., Mulej, M., Rus, M., Krošlin, T. (2007): Nurturing Champions of Innovation and Entrepreneurship: Proceedings of the 27th Conference on Entrepreneurship and Innovation Maribor PODIM, Maribor, 21st - 22nd March 2007. Maribor. Univeeristy of Maribor, Faculty of Economics and Business, Institute for Entrepreneurship and Small Business Management.
  • SZK (2007): 16. konferenca Slovenskega združenja za kakovost "Kakovost, inovativnost in odgovornost". Zbornik. Slovensko združenje za kakovost, Ljubljana
  • Šek, K. (2007): Kako ustvarjalne lastnosti zaposlenih vplivajo na inovativnost v organizacijah. Maribor. Univerza v Mariboru, Ekonomsko-poslovna fakulteta.
  • Škafar, B. (2006): Inovativnost kot pogoj za poslovno odličnost v komunalnem podjetju. Maribor. Univerza v Mariboru, Ekonomsko-poslovna fakulteta.
  • Trott, P. (2003). Innovation Management and New Product Development. 2nd edition. New Jersey: Prentice Hall.
Document Type
Publication order reference
YADDA identifier
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.