Influence of Demographic Factors on Employee Satisfaction and Motivation

• Authors: Snežana Urošević , Nenad Milijić
• Languages of publication: EN

Abstracts

EN

Nowadays, human resource management and development is becoming more significant due to the fact that a man has gained a new place and a new role in all social processes and in their management. The sheer employees' characteristics, i.e., demographic factors, besides the organisational factors, have a certain influence in this area. By adequate understanding of both demographic factors and their influence, it is possible to apply measures to make the employees satisfied and motivated. This paper points out such influences on the employees' satisfaction and motivation. Also, the interaction of certain demographic factors is presented, such as the professional qualification, years of working experience and age, onto employees perceiving satisfaction and motivation and onto respective consequences. In order to determine the employee satisfaction and motivation, the responses from the employees to questions divided into six groups (material conditions, security, acceptance and social component, respect and status, self-confirmation and loyalty), were used. The research was done on a set of 328 employees in the telecommunications sector in Serbia.

Keywords

EN

satisfaction in business operation; motivation; demographic factors; employees

• Publisher: Sciendo
• Journal: Organizacija
• Year: 2012
• Volume: 45
• Issue: 4
• Pages: 174-182

Dates

published

2012-07-01

online

2012-07-26

Contributors

author

Snežana Urošević

• Technical Faculty in Bor, Management Department, University of Belgrade, Vojske Jugoslavije 19210 Bor, Serbia

author

Nenad Milijić

• Technical Faculty in Bor, Management Department, University of Belgrade, Vojske Jugoslavije 19210 Bor, Serbia

References

• Acuna, S.T., Gomez, M., & Juristo, N. (2009). How do personality, team processes and task characteristics relate to job satisfaction and software quality? Information and Software Technology, 51 (3), 627-639, http://dx.doi.org/10.1016/J.infsof.2008.08.006[Crossref][WoS]
• Bahtijarević Šiber, F. (1999). Management ljudskih potencijala [Human Resource Management], Golden marketing, Zagreb.
• Beebe, A., Blaylock, A. & Sweetser, K.D. (2009). Job satisfaction in public relations internships, Public Relations Review 35 (2): 156-158, http://dx.doi.org/10.1016/j.pubrev.2008.09.016[Crossref]
• Bowling, N.A. & Hammond, G.D. (2008). A meta-analytic examination of the construct validity of the Michigan Organizational Assessment Questionnaire Job Satisfaction Subscale, Journal of Vocational Behavior, 73, 63-77. http://dx.doi.org/10.1016/j.jvb.2008.01.004[Crossref][WoS]
• Cammann, C., Fichman, M., Jenkins, G.D. & Klesh, J. (1983). Michigan Organizational Assessment Questionnaire. In S. E. Seashore, E.E. Lawler, P. H. Mirvis, & C. Cammann (Eds.), Assessing organizational change: A guide to methods, measures, and practices, New York: Wiley-Interscience.
• Clark, A., Oswald, A. & Warr, P. (1996). Is job satisfaction U-shaped in age? Journal of Occupational and Organizational Psychology, 69, 57-81, http://dx.doi.org/10.1111%2Fj.2044-8325.1996.tb00600.x
• Das, A., Handfield, R.B., Calantone, R.J. & Ghoch, S. (2000). A contingent view of quality management - the impact of international competition on quality, Decision Sciences, 31, 649-690, http://dx.doi.org/10.1111%2Fj.1540-5915.2000.tb00938.x
• Fabra, M.E. & Camison, C. (2009). Direct and indirect effects of education on job satisfaction: A structural equation model for the Spanish case, Economics of Education Review, 28: 600-610, http://dx.doi.org/10.1016/j.econedurev.2008.12.002[WoS][Crossref]
• Gil, I., Berenguer, G. & Cervera A. (2008). The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships, Industrial marketing management, 37 (8): 921-939. http://dx.doi.org/10.1016/j.indmarman.2007.06.008[WoS][Crossref]
• Ho, R. (2006). Handbook of Univariate an Multivariate Data Analysis and Interpretation with SPSS, CRC Press, Boca Raton, New York.
• Kayank, H. (2003). The relationship between total quality management practices and their effects on firm performance, Journal of Operations Management, 21 (4), 405-435.[Crossref]
• Kulić, Ž. (2003). Upravljanje ljudskim resursima sa organizacionim ponašanjem [Human resource management with organizational behavior], Megatrend univerzitet primenjenih nauka, Beograd.
• Molina, L.M., Lorens-Montes, J. & Ruiz-Moreno A. (2007). Relationship between quality management practices and knowledge transfer, Journal of Operations Management, 25, 682-701, http://dx.doi.org/10.1016/j.jom.2006.04.007[Crossref]
• Ogaard, T., Marnburg, E. & Larsen, S. (2008). Perceptions of organizational structure in the hospitality industry, Consequences for commitment, job satisfaction and perceived performance, Tourism Management, 29, 661-671. http://dx.doi.org/10.1016/j.tourman.2007.07.006[Crossref][WoS]
• Pallant, J. (2008). SPSS Survival Manual: A Step by Step Guide to Data Analysis Using SPSS for Windows, Open University Press, United Kingdom.
• Rutherford, B., Boles, J., Hamwi, G.A., Madupalli, R. & Rutherford, L. (2009). The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviours, Journal of Business Research, 62 (11), 1146-1151, http://dx.doi.org/10.1016/j.jbusres.2008.10.019[WoS][Crossref]
• Smith, P.C., Kendall, L. & Hulin, C.L. (1969). The measurement of satisfaction in work and retirement: A strategy for the study of attitudes. Chicago: Rand McNally.
• SPSS Software v. 18. PASW Statistics. (2009). SPSS Inc.
• Unčanin, R., Petković, T., Stanković, R., & Jovanović, D. (2006). Operativni i strategijski menadžment [Operational and strategic management],Viša poslovna škola, Čačak.
• Warr, P. (2008). Work values: Some demographic and cultural corre-lates, Journal of Occupational and Organizational Psychology, 8, 751-775, http://dx.doi.org/10.1348/096317907X263638[Crossref]
• Weiss, D.J., Dawis, R.V., England, G.W. & Lofquist, L.H. (1967). Manual for the Minnesota Satisfaction Questionnaire. Minneapolis, University of Minnesota, Industrial Relations Center.

Identifiers

DOI

10.2478/v10051-012-0019-z