The Comparison of the Trends in Services Provided Worldwide with the Trends in Slovakia

• Authors: Marianna Karičková
• Languages of publication: EN

Abstracts

EN

The author highlights the services from the perspective of the service providers and clients. Furthermore, the author discusses the issues raised to the centers of support services and the criteria according to which a multinational corporation makes a decision about destinations where their centers should be located. The author deals with the current trends of the international service providers, who established shared services centers in Slovakia. The benefits that Slovakia offers, such as convenient location, low labor costs or low tax burden in recent years are the main criteria that attract foreign companies to establish their services support centers in Slovakia. Multinational corporations, mainly focus on the outsourcing of accounting and financial services, customer service covering the entire region as well as IT services.

Keywords

EN

Shared Services Centres; multinational corporations; international service providers; suppliers; outsourcing; information and communication technology

• Publisher: Sciendo
• Journal: Studia Commercialia Bratislavensia
• Year: 2012
• Volume: 5
• Issue: 17
• Pages: 41-54

Dates

published

2012-10-01

received

accepted

online

2012-11-06

Contributors

author

Marianna Karičková

• University of Economics in Bratislava, Faculty of Commerce, Department of International Business, Dolnozemská cesta 1, 852 35 Bratislava, Slovakia

References

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Identifiers

DOI

10.2478/v10151-012-0001-z