PL EN


2011 | 3 | 1 | 97-108
Article title

Evaluation of the Effects of Quality Management System Improvement

Title variants
Languages of publication
EN
Abstracts
EN
The article presents the tools that enable organizations to assess the effects of improvement of the quality management system, such as internal and external audits; risk management, measures of effectiveness and efficiency of processes, evaluation of customer satisfaction, quality cost analysis; analysis of best practices and self-assessment. The effectiveness use of these tools depends on the progress of the efforts of organizations in activities related to its improvement, knowledge and skills of employees and managers, who should show the positive attitude of leadership and involvement.
Publisher
Year
Volume
3
Issue
1
Pages
97-108
Physical description
Dates
published
2011-01-01
online
2012-03-20
Contributors
  • Faculty of Management, Warsaw University of Technology, Warsaw, Poland
  • Faculty of Management, University of Lodz, Lodz, Poland
References
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  • Hughes S., Karapetrovic S. - ISO 10002 Complaints handling system: a case study [in] International Journal of Quality and Reliability Management, Vol. 23, No. 9, 2006, pp. 1158-1175.
  • Jang C. C. - Improvement Actions Based on the Customers' Satisfaction Survey. Total Quality Management and Business Excellence, Vol. 14, No. 8, 2006, pp. 919-930.
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Document Type
Publication order reference
Identifiers
YADDA identifier
bwmeta1.element.doi-10_2478_v10238-012-0038-3
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