Evaluation of the Effects of Quality Management System Improvement

• Authors: Katarzyna Szczepańska , Maciej Urbaniak
• Languages of publication: EN

Abstracts

EN

The article presents the tools that enable organizations to assess the effects of improvement of the quality management system, such as internal and external audits; risk management, measures of effectiveness and efficiency of processes, evaluation of customer satisfaction, quality cost analysis; analysis of best practices and self-assessment. The effectiveness use of these tools depends on the progress of the efforts of organizations in activities related to its improvement, knowledge and skills of employees and managers, who should show the positive attitude of leadership and involvement.

Keywords

EN

quality management; audits; effectiveness of processes best practice analysis; benchmarking; quality costs; self - assessment; quality awards

• Publisher: Sciendo
• Journal: Foundations of Management
• Year: 2011
• Volume: 3
• Issue: 1
• Pages: 97-108

Dates

published

2011-01-01

online

2012-03-20

Contributors

author

Katarzyna Szczepańska

• Faculty of Management, Warsaw University of Technology, Warsaw, Poland

author

Maciej Urbaniak

• Faculty of Management, University of Lodz, Lodz, Poland

References

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Identifiers

DOI

10.2478/v10238-012-0038-3