The Metropolitan Ervin Szabo Library drew up its strategic plan for equal opportunities in 2002 and since then, the action plan has been implemented gradually, according to the budget conditions of the library. The Central Library and the branch libraries have made significant efforts to ensure both physical and web accessibility in their services. This article summarises the librarians' experiences obtained through the accomplishment of a great variety of tasks related to physical and technology accessibility. A special emphasis is given to the library website and the special devices which facilitate its use by disabled users. Other special services include the book-delivery service, the ICT training for the blind, as well as the special user education programmes for disadvantaged and dyslexic children.
Maria Benine-Virag, no address given, contact the journal editor
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