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2011 | 257 |

Article title

Business process maturity assessment - concept, methods and tools

Content

Title variants

Languages of publication

Abstracts

EN
The article is aimed at presenting the principles of Business Process Maturity Models (BPMM). They can be identified as a set of recommendations and good practices in achieving operational efficiency of performed processes. When process approach is a paradigm and according to available research organizations are becoming process – centric, the BPMM’s are beginning to be seen as the sources of sustainable competitive advantage and also a tool for obtaining operational excellence. As there is a very large number of documented maturity models the article also presents the results of literature study aiming at identify the most common existing models as well as present their main features and benefits.

Year

Volume

257

Physical description

Dates

published
2011

References

Document Type

Publication order reference

Identifiers

URI
http://hdl.handle.net/11089/744

YADDA identifier

bwmeta1.element.hdl_11089_744
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