PL EN


2011 | 13 | 45-56
Article title

On Logistics Service Quality Evaluation – Case Study

Content
Title variants
Languages of publication
EN
Abstracts
EN
This research intends to identify and analyze quality performance measurements used in logistics service companies. As a result, author presents the main definitions of quality and logistics service quality. Later, author investigates the main evaluation models and measures of logistics service quality which are known in the literature. In the next step, there are presented obtained quality analysis results in comparison with the knowledge about the case company pre-sent condition. The chosen case company is one of the biggest transport and logistics service providers operating in Poland.
Publisher

Year
Volume
13
Pages
45-56
Physical description
Contributors
  • Politechnika Wrocławska
References
Document Type
Publication order reference
Identifiers
YADDA identifier
bwmeta1.element.mhp-b582dc56-7f55-4590-9479-5297c09e7737
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.