PL EN


2017 | 35 | 13-20
Article title

Assessment of Customer Satisfaction in Logistic Operators

Content
Title variants
Languages of publication
EN
Abstracts
EN
Among numerous factors which affect a company's success on the market, the customer satisfaction is an important element. This paper presents a proposal for customer satisfaction assessment procedures which takes into account customer segmentation. A survey was carried out among the customers of the Silesian branch of an international logistic operator. As a result, CSI was measured in selected segments, quality maps were prepared and logistic customer service elements requiring improvement were proposed.
Year
Volume
35
Pages
13-20
Physical description
Contributors
  • Politechnika Śląska
  • Dachser Sp. z o.o.
References
Document Type
Publication order reference
Identifiers
YADDA identifier
bwmeta1.element.mhp-d2b78008-6ec9-4e9a-96c9-2ef34ce797bc
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