PL EN


2012 | 15 | 91-98
Article title

The Research of the Quality of Passenger Transport Services on a Selected Regional Route

Content
Title variants
Languages of publication
EN
Abstracts
EN
A shrinking market of regional passenger transport results in the fact that transport companies providing services on these routes are forced to fiercely compete with one another for their customers. As a result not only economic reasons become essential but the quality of services provided as well. Following an increased number of research on customers’ preferences a question arises: what kind of knowledge should the analysts possess while preparing information referring to the measurements carried out. The authors, using the example of a selected regional route prove that the conclusions referring to the quality of services provided should be complemented by a deepened analysis of objective factors connected with the characteristics of a selected route. Only then the managerial decisions which are made will be based on comprehensive market information.
Keywords
Publisher

Year
Volume
15
Pages
91-98
Physical description
Contributors
  • CL Consulting i Logistyka Sp. z o.o. we Wrocławiu
  • Międzynarodowa Wyższa Szkoła Logistyki i Transportu we Wrocławiu
References
Document Type
Publication order reference
Identifiers
YADDA identifier
bwmeta1.element.mhp-da6c4d0f-7ce1-4662-9832-d9a17e2c45e8
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