Solving Intergenerational Communication Problems in Tourism and Hospitality Enterprises

• Authors: Ineta Luka , Valerija Drozdova , Gita Šakytė-Statnickė , Laurencija Budrytė-Ausiejienė

Abstracts

EN

Aim. The aim of the research is to identify intergenerational communication problems in tourism and hospitality enterprises and define teaching/learning initiatives and methodologies required to develop employees’ competencies to solve intergenerational communication problems. Methods. 12 semi-structured expert interviews with tourism and hospitality business owners and/or top-level management in three countries (Lithuania, Latvia, and Sweden) were conducted to collect information on generational differences in communication and intergenerational communication problems in the company. Qualitative content analysis was applied for data analysis. Results. Nine main groups of intergenerational communication problems have been detected and corresponding teaching/learning initiatives and methodologies that take into account the specific characteristics of each generation are recommended to eliminate each of the problems identified. Conclusion. Generational differences and differences in communication lead to intergenerational communication conflicts in tourism and hospitality enterprises. The suggestions on organising adult learners’ teaching/learning process based on generational differences may be applicable in workplace learning and also in educational institutions providing adult education. Cognitive value. The paper focusses on analysing intergenerational aspects in communication processes in tourism and hospitality enterprises and offers the means of solving communication conflicts by employing certain adult teaching/learning initiatives and methodologies suitable to non-formal and formal adult learning.

Keywords

EN

communication; generational differences; intergenerational communication; intergenerational communication conflicts; adult teaching/learning

• Publisher: Fundacja Pro Scientia Publica
• Journal: Journal of Education Culture and Society
• Year: 2023
• Volume: 14
• Issue: 1
• Pages: 207-228

Dates

published

2023

Contributors

author

Ineta Luka

• Language Department, Turiba University Graudu 68, Riga, LV-1058, Latvia

• https://orcid.org/0000000347061663

author

Valerija Drozdova

• Language Department, Turiba University Graudu 68, Riga, LV-1058, Latvia

• https://orcid.org/0000000214344141

author

Gita Šakytė-Statnickė

• Business Administration Department, Klaipėdos valstybinė kolegija, Jaunystes str. 1, LT-91274 Klaipeda, Lithuania

• https://orcid.org/000000025320810X

author

Laurencija Budrytė-Ausiejienė

• Business Administration Department, Klaipėdos valstybinė kolegija, Jaunystes str. 1, LT-91274 Klaipeda, Lithuania

• https://orcid.org/0000000153783019

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Identifiers

DOI

10.15503/jecs2023.1.207.228

Biblioteka Nauki

18674490