Quality of Services Provided by Social Care Centres for the Elderly in Latvia: Challenges and Possible Solutions

• Authors: Edgars Stals , Zhanna Tsaurkubule , Rita Konstante

Title variants

PL

Jakość usług świadczonych przez ośrodki pomocy społecznej dla osób starszych w Łotwie: wyzwania i możliwe rozwiązania

Abstracts

PL

Łotwa mierzy się z wyzwaniami związanymi ze starzeniem się społeczeństwa, powodującym zapotrzebowanie na usługi długoterminowej opieki społecznej na poziomie gminy. Celem pracy jest omówienie zagadnienia związanego z zapewnieniem i kontrolą jakości usług opiekuńczych dla osób w wieku emerytalnym oraz usprawnieniem wspomnianego procesu kontroli jakości w centrach opieki społecznej łotewskich gmin. Ponadto przeprowadzono analizę danych administracyjnych dotyczących ośrodków pomocy społecznej w Łotwie. Na podstawie przeprowadzonych badań autorzy stwierdzili, że uzyskanie obiektywnej oceny jakości usług tych placówek jest obecnie niemożliwe. Stwierdzono, że wskaźniki jakości powinny być zintegrowane w ramach oceny jakości ośrodków pomocy społecznej, zapewniając w ten sposób szereg korzyści w zakresie planowania usług i oceny ich jakości, a także wykorzystania danych do prowadzenia badań na dużą skalę.

EN

Latvia faces the challenges of an ageing society, which increases the demand for long-term social care services at municipal level. The aim of the work was to address the problematic issue related to the quality assurance and control of the care service for people of retirement age and the improvement of this quality control process in SCCs in Latvian municipalities. In addition, an analysis of the administrative data of social care homes in Latvia was carried out. The authors have concluded that currently, the arrival at an objective assessment of SCC service quality is impossible. The content of this work allows to argue that quality indicators (QI) should be integrated within SCC quality assessment, thus providing several advantages in terms of service planning and quality assessment, and the use of data for high quantity research.

Keywords

EN

Latvia; service quality; social care centres; quality indicators

PL

jakość usług; wskaźniki jakości; Łotwa; ośrodki pomocy społecznej

• Publisher: Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
• Journal: Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu
• Year: 2023
• Volume: 67
• Issue: 2
• Pages: 134-144

Dates

published

2023

Contributors

author

Edgars Stals

• Baltic International Academy

author

Zhanna Tsaurkubule

• Baltic International Academy

author

Rita Konstante

• Riga Stradins University

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Identifiers

DOI

10.15611/pn.2023.2.12

Biblioteka Nauki

2206348