Does the Satisfaction of ERP and Accounting Systems Users Differ?

• Authors: Maciej Andrzej Tuszkiewicz , Ewa Wanda Maruszewska

Title variants

PL

Czy satysfakcja użytkowników systemów ERP i systemów księgowych się różni?

Abstracts

PL

Celem artykułu jest zweryfikowanie, czy satysfakcja, jako jeden z mierników skuteczności systemów informatycznych, ma różny poziom wśród użytkowników modułów rachunkowości w ramach systemów ERP oraz systemów księgowych. Do badania wykorzystano kwestionariusz satysfakcji użytkowników końcowych. Na podstawie 248 odpowiedzi stwierdzono, że użytkownicy ERP są bardziej zadowoleni jedynie w zakresie terminowości dostarczanych danych. Dla obu grup respondentów obszarem o najniższych wynikach kształtujących satysfakcję była łatwość obsługi. Wyniki badania sugerują, że nie ma istotnych różnic w satysfakcji z wykorzystywania systemów ERP i systemów księgowych. Zaprezentowano też dodatkowe różnice w ocenie satysfakcji w zależności od charakterystyk respondentów.

EN

This article aimed to check whether satisfaction, one of the measures of information systems' effectiveness, varies among users of different Accounting Information Systems (AIS) types. The authors used End-User Computing Satisfaction (EUCS) questionnaire, and based on 248 responses found that ERP users scored higher satisfaction than accounting systems users only in the timeliness area. For both groups of respondents, ease of use had the lowest satisfaction scores. Based on the results, there were no significant differences in satisfaction between the ERP and accounting systems users. Additional differences between AIS users' satisfaction scores were presented.

Keywords

EN

Accounting Information Systems (AIS); accounting; user satisfaction; End-User Computing Satisfaction (EUCS); ERP

PL

Accounting Information Systems (AIS); accounting; user satisfaction; End-User Computing; Satisfaction (EUCS); ERP

• Publisher: Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
• Journal: Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu
• Year: 2023
• Volume: 67
• Issue: 4
• Pages: 153-162

Dates

published

2023

Contributors

author

Maciej Andrzej Tuszkiewicz

• University of Economics in Katowice

author

Ewa Wanda Maruszewska

• University of Economics in Katowice

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Identifiers

DOI

10.15611/pn.2023.4.14

Biblioteka Nauki

22620408