Analysis of the Practice of Providing Administrative Services by the Member States of the European Union

• Authors: Anna Bolbotenko

Abstracts

EN

The article considers the primary and secondary legislation of the European Community and normative legal acts of different European countries that regulate the provision of administrative services. Related concepts used in European Union law to define the scope of public services were distinguished. The practice of providing administrative services was analyzed on the examples of Poland, England, France and Sweden. Characteristics of the subject composition of public services were studied. The assessment of public service standards was made. The analysis of long-term programs of public administration reform in EU member states was carried out. The basic principles of functioning of state institutions and organizations that provide services to citizens, as well as the obligations of government agencies in the sphere of organization, distribution and provision of administrative services were determibed. In addition, various ways of improvement the quality of the provision of services, which the countries of the European Community are already using and are planning to use in the future, were considered. Obstacles to the introduction of new approaches to the improvement of the quality of public services were found. The analysis of formation of systems of various social services was carried out. The activity of state social services on needs assessment and planning of social services was considered. The concept and direct implementation of the principle of “mutual complementarity” were analyzed.

Keywords

EN

administrative management; public services; experience of the countries of the European Union; quality of services

• Publisher: Wydawnictwo Adam Marszałek
• Journal: Krakowskie Studia Małopolskie
• Year: 2021
• Volume: 1(29)
• Pages: 28-40

Dates

published

2021

Contributors

author

Anna Bolbotenko

• National University of Life and Environmental Sciences of Ukraine

References

• Communication from the Comission to the European Parliament, the Council, the European Economic and Social Committee and the Com¬mittee of the Regions A Quality Framework for Services of General Interest in Europe (2011). Retrieved from: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A52011DC0900.
• Consolidated versions of the Treaty on European Union and the Treaty on the Functioning of the European Union with Protocols and Dec¬larations. Retrieved from: https://zakon.rada.gov.ua/laws/show/994_b06#Text.
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• Public Services Ombudsmen: A Consultation Paper № 1961. Great Brit¬ain Law Commission (2010). Retrieved from: https://books.google.com.ua/books?id=Da4f3kEB7soC&printsec=frontcover&hl=uk#v=onepage&q&f=false.
• Sharov Yu.P., Chikarenko I.A. Mamatova T.V. (2008). Development of ap¬proaches and mechanisms to ensure the quality of municipal manage¬ment: science. Development. Кyiv: NADU. [in Ukrainian].
• Zherlitsyn D.K. (2010). Some aspects of the practice of providing quali¬tative public services by the authorities in the United States, Great Britain, Canada, Poland, Japan, Sweden, France. State building, Issue 2. Retrieved from: http://nbuv.gov.ua/UJRN/DeBu_2010_2_35.

Identifiers

DOI

10.15804/ksm20210103

Biblioteka Nauki

1931995