The One-Stop Shop Model – A Case Study of a Digital Innovation Hub

• Authors: Joanna Rudawska

Abstracts

EN

The model of ensuring the availability of multiple services in one place with One Stop Shops (OSS) is a nod to customers and meeting their needs. OSS, whether implemented in a fixed or virtual formula, are designed to provide value to the customer by integrating fragmented services, saving time and thereby reducing costs associated with searching for a service provider, among other things. OSS customers include both individuals and businesses. The latter, striving to gain and maintain a competitive advantage, seek support from various organizations looking for information, consulting, and training services, as well as, for example, advanced services in the area of business digitization. The purpose of the article is to review the literature on the typology and functions of service providers in the One Stop Shop model and to answer the question of whether the proposed package of services and support instruments by Digital Innovation Hubs (DIH) meets the conditions of the OSS model. The method of literature review and case analysis was applied, relating the elements of OSS to the specifics of the operation of one of the first digital innovation hubs in Poland. The portfolio of services provided by DIH4Industry was related to typical OSS models, confirming the comprehensiveness of the services provided and defining the type of OSS.

Keywords

EN

digital innovation hub; DIH; One Stop Shop; OSS

• Publisher: Politechnika Częstochowska
• Journal: Zeszyty Naukowe Politechniki Częstochowskiej. Zarządzanie
• Year: 2022
• Issue: 47
• Pages: 31-42

Dates

published

2022

Contributors

author

Joanna Rudawska

• Jan Kochanowski University in Kielce, Faculty of Law and Social Sciences

References

• Askim, J., Fimreite, A. L., Mosley, A., & Holm Pedersen, L. (2011). One-Stop Shops for Social Welfare, the Adaptation of an Organizational Form in Three Countries. Public Administration, 89(4), 1451-1468. DOI: 10.1111/j.1467-9299.2011.01933.x
• Crupi, A., Del Sarto, N., Di Minin, A., Gregori, G. L., Lepore, D., Marinelli, L., & Spigarelli, F. (2020). The Digital Transformation of Smes – A New Knowledge Broker Called the Digital Innovation Hub. Journal of Knowledge Management, 24(6), 1263-1288. DOI:10.1108/ JKM-11-2019-0623
• European Commission. (2016). Communication on “Digitising European Industry – Reaping the full benefits of the Digital Single Market”. https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:52016DC0180
• European Commission. (2017). Roundtable on Digitising European Industry: Working Group 1 –Digital Innovation Hubs, Digital Innovation Hubs: Mainstreaming Digital Innovation Across All Sectors. https://ec.europa.eu/futurium/en/system/files/ged/dei_working_group1_report _june2017_0.pdf
• European Commission. (2018). Investing in the Future – Digital Transformation, 2021-2027. https://digital-strategy.ec.europa.eu/en/library/investing-future-digital-transformation-2021-2027
• European Commission. (2020). European Digital Innovation Hubs in Digital Europe Programme Draft Working Document. https://digital-strategy.ec.europa.eu/en/news/draft-document-dihs -digital-europe-programme-call-feedback

Identifiers

DOI

10.17512/znpcz.2022.3.03

Biblioteka Nauki

22180946