2017 | 51 | 2 |
Article title

Porównania społeczne i ich rola w kształtowaniu zachowań współczesnych konsumentów

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People tend to perceive value of their attributes and objects they possess in relative terms, i.e. based on social comparisons. These comparisons shape consumers’ behavior as well as their aspirations, lifestyle, self-esteem and happiness. The aim of the paper was to establish the role of social comparisons in shaping consumers’ behavior and to identify comparative reference groups, in the light of literature and primary research results. The data confim that Polish consumers engage in social comparisons, and some of them do it regularly. Small but signifiant fraction of consumers use effects of comparisons, i.e. knowledge of consumption patterns realized by peer and aspirational groups, while shaping their current and futureconsumption
Ludzie mają skłonność do postrzegania wartości posiadanych przez siebie przedmiotów w kategoriach relatywnych, wynikających z porównań społecznych. Procesy te w istotny sposób kształtują zachowania konsumentów, a także ich aspiracje, styl życia i zadowolenia z różnych jego aspektów. Celem opracowania było ustalenie roli porównań społecznych w kształtowaniu zachowań konsumentów w świetle literatury i wyników badań pierwotnych. Dane dowodzą, że polscy konsumenci dokonują porównań społecznych, a część z nich robi to systematycznie. Mały, ale znaczący odsetek konsumentów korzysta z efektów porównań, robiąc użytek z wiedzy na temat konsumpcji realizowanej przez ich grupy odniesienia podczas planowania własnego spożycia.
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