PL EN


2015 | 4 | 1 |
Article title

The Reality Gap – How Enterprises Perceive Intercultural Management

Content
Title variants
Languages of publication
EN
Abstracts
EN
Purpose – The article documents the findings of semi-structured interviews with human resource managers and project leaders, mostly from Austrian enterprises, on their attitude towards the relevance of intercultural management and the measures they have taken to address this issue. Methodology/Approach – The interviews were conducted in the context of the EU-funded university-enterprise project SKILL2E, aimed at designing and promoting cultural mentoring at the enterprise as a means to sustainably raise awareness and competence for an increasingly globalized workforce. Findings – While a large majority attested to the relevance of intercultural management, only a small portion actively engaged in activities to recruit and integrate employees with diverse backgrounds. Additionally, a number of enterprises indiscriminately equated induction or buddy programmes with cultural mentoring. It also became evident that the potential of transnational student placements as a recruiting instrument and a learning opportunity for both universities and enterprises has not yet been fully realized.Originality / Value – This case study demonstrates the gap between the perception and attitudes of enterprises in regards to diversity issues and the actual implementation status.
Year
Volume
4
Issue
1
Physical description
Dates
published
2015
online
2015-08-10
Contributors
References
  • Abermann, G. and Eder, R. (2012), ”Intercultural competence assessment”, SKILL2E project report, available at: http://skill2e.fh-salzburg.ac.at/fileadmin/documents/Reports/SKILL2E_DEV0102_Assessment_Instrument_Selection_Report_2012_05_31.pdf (accessed March 10, 2015).
  • Abermann, G. and Tigerstedt, C. (2012), ”Cultural Mentoring – Challenges and opportunities: A trigger for sustainable intercultural competence gain in student placements abroad”, in Dominguez, N. and Gandert, Y. (Eds.), 5th Annual Cultural Mentoring Conference Proceedings: Facilitating Developmental Relationships for Success, University of New Mexico, Albuquerque.
  • Andersen, T. and Humpl, S. (2014), ”Proceeding report: Universities, businesses & co: Together we can. Strategic Inter-sectoral partnerships for economic and social change and growth, Rome 2–3 October 2014”, European Commission, Brussels, available at: http://www.ubcforum-italy.com/ (accessed March 10, 2015).
  • Barta, T. (2011) ”Vielfalt siegt! Warum diverse Unternehmen mehr leisten”, McKinsey&Company, Köln, available at: http://www.mckinsey.de/sites/mck_files/files/Vielfalt_siegt_deutsch.pdf (accessed March 10, 2015).
  • Brandenburg, Uwe (2014), ”The Erasmus impact study. Effect of mobility on the skills and employability and the internationalization of higher education institutions”, European Commission, Brussels, available at: http://ec.europa.eu/education/library/study/2014/erasmus-impact_en.pdf (accessed January 15, 2015).
  • Colucci, E., Ferencz, M., Gaebel, M. and Wächter, B. (2014), “Connecting mobility policies and practice: Observations and recommendations on national and institutional developments in Europe«, EUA, Brussels, available at: http://www.eua.be/px (accessed January 15, 2015).
  • Conway, C. (1998). Strategies for Mentoring, A Blueprint for Successful Organizational Development, John Wiley & Sons Ltd, Chichester.
  • Connor, M. and Pokora J. (2009), Coaching and Mentoring at Work, McGraw Hill, Glasgow.
  • Deardorff, D. (2006), ”Identification and assessment of intercultural competence as a student outcome of internationalization”, Journal of Studies in International Education, 10, pp. 241–266. DOI: http://dx.doi.org/10.1177/1028315306287002
  • Deardorff, D. (2009). ”Implementing intercultural competence assessment”, in Deardorff, D. (Ed.), The Sage Handbook of Intercultural Communication, Sage, Thousand Oaks, CA, pp. 477–491.
  • Distefano, J. and Maznevski, M.L. (2000), ”Creating value with diverse teams in global management”, Organizational Dynamics, 29:1, pp. 45–63. DOI: http://dx.doi.org/10.1016/S0090-2616(00)00012-7
  • EMA (2014), ”Erasmus Mundus Graduate Impact Survey”, available at: http://www.em-a.eu/fileadmin/content/GIS/Graduate_Impact_Survey_2014.pdf (accessed January 15, 2015).
  • Hague, E. and Tirati, S. (2013), ”Guidebook on cooperation models between the business world and educational providers”, available at: http://www.europemobility.eu/download/publications/008-BOOK-A4-TC2-CooperationModels-web.pdf (accessed March 10, 2015).
  • Hammer, M. (2009), ”The intercultural development inventory”, in Moodian, M.A. (Ed.), Contemporary leadership and intercultural competence, SAGE, Thousand Oaks, pp. 203–217.
  • Hammer, M. (2011), ”Additional cross-cultural validity testing of the Intercultural Development Inventory”, International Journal of Intercultural Relations, 35, pp. 474–487. DOI: http://dx.doi.org/10.1016/j.ijintrel.2011.02.014
  • Healy, A, Perkmann, M. Goddard, J. and Kempton, L. (2014), ”Measuring the impact of university business cooperation”, Publications Office of the European Union, Luxembourg, available at: http://bookshop.europa.eu/is-bin/INTERSHOP.enfinity/WFS/EU-Bookshop-Site/en_GB/-/EUR/ViewPublication-Start?PublicationKey=NC0214337 (accessed March 10, 2015).
  • Hunt, V., Layton, D. and Prince, S. (2014), ”Diversity matters”, McKinsey&Company, London and Atlanta, available at: http://www.mckinsey.com/insights/organization/why_diversity_matters (accessed March 10, 2015).
  • Lane, H.W., Maznevski, M.L., Deetz, J. and DiStefano, J. (2009), International Management Behavior: Leading with a Global Mindset, 6th ed., Wiley, Hoboken, NJ.
  • Matuszek, T., Self, D.R. and Schraeder, M. (2008), “Mentoring in an increasingly global workplace: facing the realities and challenge”, Development and Learning in Organizations, 22:6, pp. 18–20. DOI: http://dx.doi.org/10.1108/14777280810910311
  • Megginson, D. and Clutterbuck, D. (2005), Techniques for Coaching and Mentoring, Elsevier Butterworth-Heinemann, Amsterdam.
  • Paige, M. (2004), “Instrumentation in intercultural training”, in Landis, D., Bennett, J.M. and Bennett, M.J. (Eds.), Handbook of intercultural training, 3rd Ed., Sage, Thousand Oaks, CA, pp. 85–128. DOI: http://dx.doi.org/10.4135/9781452231129.n4
  • Ragins, B.R. and Kram, K.E. (2007), The Handbook of Mentoring at Work: Theory, Research, and Practice, Sage, Thousand Oaks, CA.
  • Ripmeester, N. (2014), “International businesses: Consumers of global talent?”, Internationalisation of Higher Education, Vol 1., pp. 22–34.
  • Schmid, K. (2010), “Außenwirtschaft & Humanressourcen: Herausforderungen infolge der Internationalisierung”, IBW, Vienna, available at: http://www.ibw.at/components/com_redshop/assets/document/product/fb152.pdf (accessed March 10, 2015).
  • Schmid, K. (2014), “Mehrsprachigkeit und Internationalisierung: ungenutzte Potentiale?”, Presentation at the conference 'Mehrsprachigkeit und Wirtschaft', Linz, 26 September 2014, available at: http://www.linz.at/images/Mehrsprachigkeit-Internationalisierung_Mag.Schmid_Linz.pdf (accessed March 10, 2015).
  • Tigerstedt, C. and Fabricius, S. (2012), “Cultural mentoring concept”, SKILL2E project report, available at: http://skill2e.fh-salzburg.ac.at/fileadmin/documents/Reports/SKILL2E_DEV0302_Cultural_Mentoring_Report_2012_06_30.pdf (accessed March 10, 2015).
Document Type
Publication order reference
Identifiers
YADDA identifier
bwmeta1.element.ojs-doi-10_17951_ijsr_2015_4_1_39
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.