Employee performance analysis of Paul Bakery Restaurant in Jakarta during the COVID-19 pandemic by measuring leadership, motivation and compensation through job satisfaction

• Authors: Aris Budiono

Title variants

PL

Analiza wydajności pracowników Piekarni Restauracji Paul w Dżakarcie w trakcie pandemii COVID-19 na podstawie pomiaru poziomu przywództwa, motywacji oraz wynagrodzeń przez pryzmat satysfakcji z pracy

Abstracts

PL

Celem niniejszego opracowania jest analiza wpływu przywództwa, wynagrodzeń i motywacji (wspólnie oraz oddzielnie) na wydajność pracowników w czasie kryzysu przy wykorzystaniu zadowolenia z pracy w charakterze zmiennej pośredniczącej, na przykładzie firmy z sektora usług gastronomicznych. Autor użył dwóch modeli warstwowej regresji liniowej: model 1 służy analizie wpływu przywództwa, wynagrodzeń i motywacji na satysfakcję z pracy, model 2 zaś skupia się na skutkach oddziaływania przywództwa, wynagrodzenia, motywacji oraz satysfakcji z pracy na wydajność pracowników. Otrzymane wyniki wskazują, że przywództwo, wynagrodzenie i motywacja, wspólnie oraz oddzielnie, w istotny sposób rzutują na zadowolenie z pracy. Według przeprowadzonych badań przywództwo, wynagrodzenie, motywacja i satysfakcja z pracy wspólnie wywierają znaczący wpływ na wydajność. Oddzielnie natomiast przywództwo, wynagrodzenie i motywacja nie mają znaczenia dla wydajności. Można jednak mówić o pośrednim oddziaływaniu przywództwa i wynagrodzenia na wydajność przez zadowolenie z pracy, z kolei motywacja nie przynosi takich skutków – ani bezpośrednich, ani pośrednich.

EN

The purpose of this study is to analyze the influence of leadership, compensation and motivation, by using job satisfaction as an intervening variable, on employee performance during a crisis in the context of a company in the restaurant service sector. A tiered linear regression with two models was used: Model 1 analyzed the influence of leadership, compensation and motivation on job satisfaction while Model 2 explored the impact of leadership, compensation, motivation and job satisfaction on performance. The results showed that leadership, compensation, and motivation, simultaneously and partially, had a significant effect on job satisfaction. While together they had a substantial impact on performance, but only partially on leadership and compensation do not affect performance. There is however an indirect effect of leadership and compensation variables on performance through job satisfaction. In comparison, the motivation variable does not affect either directly or indirectly

Keywords

PL

przywództwo; wynagrodzenie; motywacja; satysfakcja z pracy; wydajność

EN

leadership; compensation; motivation; job satisfaction; performance

• Publisher: Uniwersytet Łódzki. Wydawnictwo Uniwersytetu Łódzkiego
• Journal: Turyzm
• Year: 2022
• Volume: 32
• Issue: 1
• Pages: 141-157

Dates

published

2022

Contributors

author

Aris Budiono

• Management Studies Program, STIE Pariwisata Internasional, Jakarta,Wyższa Szkoła Ekonomii Turystyki Międzynarodowej, Dżakarta

• https://orcid.org/0000000212930710

References

• Abdelmoula, L., Boudabbous, S. (2020). The relationship between job satisfaction and performance at work: Case of Tunisian accounting firms. Accounting, 6 (3), 231–240 https://doi.org/10.5267/j.ac.2020.3.003
• Alkadash, T.M., Alamarin, F. (2021). An integrative conceptual framework on employee performance during COVID-19 pandemic for Bahrain SMEs. Psychology and Education, 58 (2), 3812–3817.
• Alrawahi, S., Sellgren, S.F., Altouby, S., Alwahaibi, N., Brommels, M. (2020). The application of Herzberg’s two-factor theory of motivation to job satisfaction in clinical laboratories in Omani hospitals. Heliyon, 6 (9), e04829 https://doi.org/10.1016/j.heliyon.2020.e04829
• An, J., Liu, Y., Sun, Y., Liu, C. (2020). Impact of work–family conflict, job stress and job satisfaction on seafarer performance. International Journal of Environmental Research and Public Health, 17 (7), 2191 https://doi.org/10.3390/ijerph17072191
• Baquero, A., Delgado, B., Escortell, R., Sapena, J. (2019). Authentic leadership and job satisfaction: A fuzzy-set qualitative comparative analysis (fsQCA). Sustainability, 11 (8), 2412 https://doi.org/10.3390/su11082412
• Bieńkowska, A., Tworek, K. (2020). Job performance model based on Employees’ Dynamic Capabilities (EDC). Sustainability, 12 (6), 2250 https://doi.org/10.3390/su12062250
• Budiono, A. (2021). Pengaruh kualitas produk, persepsi harga, promosi, lokasi, kualitas pelayanan terhadap loyalitas konsumen melalui kepuasan konsumen di rumah makan Bebek Kaleo Tebet Jakarta Selatan dimasa pandemi COVID-19.
• SEGMEN Jurnal Manajemen Dan Bisnis, 17 (2), 223–247 https://doi.org/10.37729/sjmb.v17i2.6868
• Cabanas, S., Proença, T., Carozzo-Todaro, M. (2020). Pay for individual performance: Aiding or harming sustainable intrinsic motivation? Sustainability, 12 (16), 6322 https://doi.org/10.3390/SU12166322
• Chairina, R.R.L., Sularso, R.A., Tobing, D.S.K., Irawan, B. (2019). Determinants of nurse performance in accredited Indonesian private hospitals. Problems and Perspectives in Management, 17 (1), 163–175 https://doi.org/10.21511/ppm.17(1).2019.15
• Chan, S.C.H. (2019). Participative leadership and job satisfaction: The mediating role of work engagement and the moderating role of fun experienced at work. Leadership and Organization Development Journal, 40 (3), 319–333 https://doi.org/10.1108/LODJ-06-2018-0215
• Chandrawaty, C., Widodo, W. (2020). The mediation mechanism effect of self-efficacy and achievement motivation on job satisfaction: The personality perspective. Journal of Xi’an University of Architecture & Technology, 12 (5), 258–266 https://doi.org/10.37896/jxat12.05/1426
• Chen, J.K.C. (2020). Perspective on the influence of leadership on job satisfaction and lower employee turnover in the mineral industry. Sustainability, 12 (14), 5690 https://doi.org/10.3390/su12145690
• Donthu, N., Gustafsson, A. (2020). Effects of COVID-19 on business and research. Journal of Business Research, 117, 284–289 https://doi.org/10.1016/j.jbusres.2020.06.008
• Eliyana, A., Ma’arif, S., Muzakki (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25 (3), 144–150 https://doi.org/10.1016/j.iedeen.2019.05.001
• Eroğlu, U., Kiray, İ. (2020). A field study of the effect of motivation factors on performance of the salesperson. Contemporary Studies in Economic and Financial Analysis, 104, 135–150 https://doi.org/10.1108/s1569-375920200000104009
• Gopal, R., Singh, V., Aggarwal, A. (2021). Impact of online classes on the satisfaction and performance of students during the pandemic period of COVID 19. Education and Information Technologies, 26, 6923–6947 https://doi.org/10.1007/s10639-021-10523-1
• Hao, F., Xiao, Q., Chon, K. (2020). COVID-19 and China’s hotel industry: Impacts, a disaster management framework, and post-pandemic agenda. International Journal of Hospitality Management, 90, 102636 https://doi.org/10.1016/j.ijhm.2020.102636
• Idris, I., Adi, K.R., Soetjipto, B.E., Supriyanto, A.S. (2020). The mediating role of job satisfaction on compensation, work environment, and employee performance: Evidence from Indonesia. Entrepreneurship and Sustainability Issues, 8 (2), 735–750 http://doi.org/10.9770/jesi.2020.8.2(44)
• Laksono, B.D., Iqbal, M.A. (2020). Effect of leadership and motivation on the employee performance through work environment as intervening variable (case study at PT ATS).
• European Journal of Business and Management, 12 (3), 74–82 https://doi.org/10.7176/ejbm/12-3-09
• Laras, T., Jatmiko, B., Susanti, F.E., Susiati, S. (2021). The effect of work environment and compensation on work motivation and performance: A case study in Indonesia. The Journal of Asian Finance, Economics and Business, 8 (5), 1065–1077 https://doi.org/10.13106/jafeb.2021.vol8.no5.1065
• Lolowang, N.L., Troena, E.A., Djazuli, A., Aisjah, S. (2019). The effect of leadership and organizational culture on employee performance that is educated by motivation (study on the implementation empowerment programs in Jayapura city). Problems and Perspectives in Management, 17 (1), 268–277 https://doi.org/10.21511/ppm.17(1).2019.23
• Mahmood, S., Hamid, K. bin A., Badlishah, S. bin (2021). The effect of human resource management practices on employee performance. Turkish Journal of Computer and Mathematics Education, 12 (3), 2900–2911 https://doi.org/10.17762/turcomat.v12i3.1321
• Musinguzi, C., Namale, L., Rutebemberwa, E., Dahal, A., Nahirya-Ntege, P., Kekitiinwa, A. (2018). The relationship between leadership style and health worker motivation, job satisfaction and teamwork in Uganda. Journal of Healthcare Leadership, 10, 21–32 https://doi.org/10.2147/JHL.S147885
• Mustofa, A., Muafi, M. (2021). The influence of situational leadership on employee performance mediated by job satisfaction and Islamic organizational citizenship behavior. International Journal of Research in Business and Social Science (2147–4478), 10 (1), 95–106 https://doi.org/10.20525/ijrbs.v10i1.1019
• Muttaqin, G.F., Taqi, M., Arifin, B. (2020). Job performance during COVID-19 pandemic: A study on Indonesian startup companies. Journal of Asian Finance, Economics and Business, 7 (12), 1027–1033 https://doi.org/10.13106/JAFEB.2020.VOL7.NO12.1027
• Ngwenya, B., Pelser, T. (2020). Impact of psychological capital on employee engagement, job satisfaction and employee performance in the manufacturing sector in Zimbabwe. SA Journal of Industrial Psychology / SA Tydskrif vir Bedryfsielkunde, 46 (0), a1781 https://doi.org/10.4102/sajip.v46i0.1781
• Nur, I., Widhi, L. (2019). The effect of leadership on job satisfaction, work motivation and performance of employees: Studies in AMIK Yapennas Kendari. African Journal of Business Management, 13 (14), 465–473 https://doi.org/10.5897/ajbm2019.8794
• Nurdiansyah, R., Mariam, S., Ameido, M.A., Ramli, A.H. (2020). Work motivation, job satisfaction and employee performance. Business and Entrepreneurial Review, 20 (2), 153 https://doi.org/10.25105/ber.v20i2.8006
• Pancasila, I., Haryono, S., Sulistyo, B.A. (2020). Effects of work motivation and leadership toward work satisfaction and employee performance: Evidence from Indonesia. Journal of Asian Finance, Economics and Business, 7 (6), 387–397 https://doi.org/10.13106/jafeb.2020.vol7.no6.387
• Paramita, E., Lumbanraja, P., Absah, Y. (2020). The influence of organizational culture and organizational commitment on employee performance and job satisfaction as a moderating variable at PT. Bank Mandiri (Persero), Tbk. International Journal of Research and Review, 7 (3), 273–286.
• Permadi, I.K.O., Landra, N., Kusuma, I.G.A.E.T., Sudja, I.N. (2018). The impact of compensation and work environment towards job satisfaction to affect the employee performances. International Journal of Management and Commerce Innovations, 6 (2), 1248–1258.
• Phuong, T.T.K., Vinh, T.T. (2020). Job satisfaction, employee loyalty and job performance in the hospitality industry: A moderated model. Asian Economic and Financial Review, 10 (6), 698–713 https://doi.org/10.18488/journal.aefr.2020.106.698.713
• Pratomo, B.D., Arifin, Z. (2020). The effect of school principal’s servant leadership of vocational schools in Temanggung Regency. International Journal of Applied Business and International Management, 5 (3), 1–12 https://doi.org/10.32535/ijabim.v5i3.975
• Pudyaningsih, A.R., Dwiharto, J., Ghifary, M.T. (2020). The role of work satisfaction as a mediation leadership on employee performance. Management Science Letters, 10 (16), 3735–3740 https://doi.org/10.5267/j.msl.2020.7.039
• Ratnasari, S.L., Sutjahjor, G., Adam (2019). Employees’ performance: Organizational culture and leadership style through job satisfaction. Humanities & Social Sciences Reviews, 7 (5), 597–608 https://doi.org/10.18510/hssr.2019.7569
• Ridha, M., Mahfudnurnajamuddin, N.M., Semmaila, B., Mursalim, M. (2020). The mediating role of job satisfaction in the development of officer’s performance. European Journal of Business and Management Research, 5 (5), 1–7 http://dx.doi.org/10.24018/ejbmr.2020.5.5.518
• Rita, M., Randa Payangan, O., Rante, Y., Tuhumena, R., Erari, A. (2018). Moderating effect of organizational citizenship behavior on the effect of organizational commitment, transformational leadership and work motivation on employee performance. International Journal of Law and Management, 60 (4), 953–964 https://doi.org/10.1108/IJLMA-03-2017-0026
• Rivai, V., Bachtiar, Amar, B.R. (2013). Pemimpin dan kpemimpinan dalam organisasi. 1st ed. Jakarta: Rajawali Pers.
• Robbins, S.P., Judge, T.A. (2013). Organizational behavior. 15th ed. Boston: Pearson.
• Rosalia, P.D., Mintarti, S., Heksarini, A. (2020). The effect of compensation and motivation on job satisfaction and employee performance at SMK Medika Samarinda. Saudi Journal of Business and Management Studies, 5 (7), 448–454 https://doi.org/10.36348/sjbms.2020.v05i07.009
• Rustandi, T. (2021). Determinant of performance of steel industry supervisors in Indonesia. International Journal of Advanced Research, 9 (3), 657–665 https://doi.org/10.21474/ijar01/12630
• Saluy, A.B., Raharjo, S. (2021). Effect of leadership, work motivation, and compensation for job satisfaction at work (case study at PT. Agung Solusi Trans). Saudi Journal of Business and Management Studies, 6 (8), 317–326.
• Segura-Camacho, A., García-Orozco, J.J., Topa, G. (2018). Sustainable and healthy organizations promote employee well-being: The moderating role of selection, optimization, and compensation strategies. Sustainability, 10 (10), 3411 https://doi.org/10.3390/su10103411
• Shen, G.C., Nguyen, H.T.H., Das, A., Sachingongu, N., Chansa, C., Qamruddin, J., Friedman, J. (2017). Incentives to change: Effects of performance-based financing on health workers in Zambia. Human Resources for Health, 15 (1), 20 https://doi.org/10.1186/s12960-017-0179-2
• Simamora, H. (2014). Manajemen sumber daya manusia. Yogyakarta: Bagian Penerbitan STIE YPKN.
• Sutrisno, E. (2016). Manajemen sumber daya manusia. 8th ed. Jakarta: Kencana.
• Tiwari, P., Chowdhary, N. (2021). Has COVID-19 brought a temporary halt to overtourism? Turyzm/Tourism, 31 (1), 89–93 https://doi.org/10.18778/0867-5856.31.1.20
• Wirawan (2015). Evaluasi kinerja sumber daya manusia: Teori, aplikasi, dan penelitian. 1st ed. Jakarta Selatan: Salemba Empat.
• Wolor, C.W., Supriyati, Y., Purwana, D. (2019). The effect of work stress, compensation and motivation on the performance of sales people. International Journal of Innovation, Creativity and Change, 9 (5), 252–269.
• Yan-Li, S., Hassan, D. (2018). Leadership behaviour on job satisfaction in Malaysian national secondary schools: Motivation and hygiene satisfaction. Malaysian Online Journal of Educational Management, 6 (3), 48–67 https://doi.org/10.22452/mojem.vol6no3.3

Identifiers

DOI

10.18778/0867-5856.32.1.07

Biblioteka Nauki

2130298