The Problems of Consumerʼs Protection in the Financial Market in Ukraine: Empirical Research

• Authors: Sophia Lobozynska

Title variants

Problemy ochrony praw konsumentów w sektorze usług finansowych Ukrainy: badanie empiryczne

• Languages of publication: EN

Abstracts

EN

The article presents the results of empirical research of rights protection of consumer of financial services in Ukraine. It revealed the scope and nature of the violations of the rights of financial services consumers, and the actions of the respondents for the protection of their rights. Special attention is focused on identifying the level of financial literacy of people and finding effective tools of consumer rights protection. The need for the development and adoption of the National Strategy for rights protection of consumers of financial services market and increasing of financial literacy were proved.

PL

Celem artykułu było przedstawienie ochrony konsumentów na rynku usług finansowych na Ukrainie. W toku badań empirycznych, na podstawie informacji pozyskanych z kwestionariusza ankietowego, wypełnionego przez 1500 respondentów ustalono zakres działań podejmowanych przez niezadowolonych, z jakości usług finansowych konsumentów a także opisano charakter naruszeń ich praw. Ponadto, szczególną uwagę skupiono na identyfikacji poziomu wiedzy finansowej i poszukiwaniu skutecznych mechanizmów ochrony praw konsumentów. Z przeprowadzonych badań wynika, że uzasadniona jest konieczność opracowania i przyjęcia Narodowej Strategii ochrony praw konsumentów usług finansowych oraz zwiększenie wiedzy finansowej ludności.

Keywords

EN

financial consumer protection; financial literacy; financial regulators; out-of-court mechanisms of disputes resolution; National strategy

PL

ochrona praw konsumenta usług finansowych; wiedza finansowa; instytucje finansowe; mechanizm wstępnego rozwiązywania sporów; Narodowa Strategia; ochrona praw konsumenta usług finansowych; wiedza finansowa; instytucje finansowe; mechanizm wstępnego rozwiązywania sporów; Narodowa Strategia

• Publisher: Uniwersytet Łódzki. Wydawnictwo Uniwersytetu Łódzkiego
• Journal: Finanse i Prawo Finansowe
• Year: 2017
• Volume: 3
• Issue: 15
• Pages: 65-79

Dates

published

2017-10-11

Contributors

author

Sophia Lobozynska

• Ivan Franko L’viv National University, Bank and Insurance Business Department

References

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Identifiers

DOI

10.18778/2391-6478.3.15.06