Złożenie skargi przez konsumenta za pośrednictwem ODR (Online Dispute Resolution) – internetowego systemu rozstrzygania sporów

• Authors: Anna Rogacka-Łukasik

Title variants

EN

Filing a complaint by the consumer via ODR – the Online Dispute Resolution System

• Languages of publication: PL

Abstracts

EN

ADR (Alternative Dispute Resolution), as a non-judicial resolution of disputes, is a wide range of mechanisms that aim to put an end to a conflict without the need of conducting a trial before the court. On the other hand, the modern form of ADR is ODR (Online Dispute Resolution) – an online dispute resolution system that is the expression of the newest means of communication and technical innovations in order to help in non-judicial dispute resolving. The goal of this publication is to present the ODR platform and, in particular, to describe the process of filing a complaint by the consumer by means of it.

Keywords

PL

alternative dispute resolution; online dispute resolution; online sales contracts; online service contracts; complaint

EN

alternative dispute resolution; online dispute resolution; online sales contracts; online service contracts; complaint

• Publisher: Uniwersytet Opolski
• Journal: Opolskie Studia Administracyjno-Prawne
• Year: 2019
• Volume: 17
• Issue: 1
• Pages: 183-194

Dates

published

2019-11-15

Contributors

author

Anna Rogacka-Łukasik

Identifiers

DOI

10.25167/osap.1504