Process Optimization Using RPA as an Element of Change Management in the Organization

• Authors: Paula Pypłacz , Janusz Sasak

Title variants

PL

Optymalizacja procesów z wykorzystaniem RPA – jako element zarządzania zmianą w organizacji

Abstracts

PL

Technologia Robotic Process Automation (RPA) jest coraz częściej wykorzystywana w małych i średnich przedsiębiorstwach. Narzędzie to nabiera coraz większego znaczenia w odciążaniu pracowników od czasochłonnych i żmudnych zadań. Celem badań było zidentyfikowanie aktualnych problemów napotykanych przez przedsiębiorstwa przy wdrażaniu rozwiązań RPA, ze szczególnym uwzględnieniem aspektu zmiany postrzeganej przez pracownika i kadrę zarządzającą. W ramach pracy empirycznej przeprowadzono badania monograficzne z wykorzystaniem procedury studium przypadku w 10 wybranych małych i średnich przedsiębiorstwach działających w Polsce. Podczas wywiadów eksperckich za największą przeszkodę we wprowadzaniu RPA uznano opór pracowników wobec zmian. Brak wiedzy pracowników na temat tej technologii i jej narzędzi oraz brak odpowiedniego zarządzania zmianą w organizacji to główne czynniki utrudniające wdrożenie RPA. Kluczowymi czynnikami sukcesu podczas procesu wdrażania robotów softwarowych są: budowanie świadomości wśród pracowników, wsparcie liderów, monitorowanie postępów wdrożenia.

EN

Robotic Process Automation (RPA) technology is being used more and more often in small and medium enterprises. This tool is becoming increasingly important in relieving workers from time consuming and boring tasks. The aim of the research was to identify current problems encountered by enterprises when implementing RPA solutions, with particular attention paid to the aspect of change perceived by the employees and the management. As part of the empirical work, monographic research was conducted using the case study procedure in 10 selected small and medium-sized companies operating in Poland. During expert interviews, workers’ resistance against changes was noticed as the greatest obstacle in introducing RPA. Workers’ lack of knowledge about this technology and its tools and the lack of proper change management in organizations are the main factors which impede implementation of RPA. The core actions to success in implementation of software robots are: building awareness among workers, support of leaders, and monitoring of implementation progress.

Keywords

PL

organizacja; robot softwarowy; Robotic Process Automation (RPA); automatyzacja procesów; optymalizacja procesów

EN

Robotic Process Automation (RPA); enterprise; software robots; processes automation; process optimization

• Publisher: Akademia Ignatianum w Krakowie
• Journal: Perspektywy Kultury
• Year: 2023
• Volume: 42
• Issue: 3
• Pages: 253-268

Dates

published

2023

Contributors

author

Paula Pypłacz

• Politechnika Częstochowska

• https://orcid.org/0000000318218094

author

Janusz Sasak

• Uniwersytet Jagielloński

• https://orcid.org/0000000309893987

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Identifiers

DOI

10.35765/pk.2023.4203.18

Biblioteka Nauki

37269138