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2018 | 50 | 4(190) | 193-201

Article title

WCAG 2.0 as an element of external communication and branding of selected public administration institutions

Content

Title variants

Languages of publication

Abstracts

EN
The article presents issues related to the elements of branding of public institutions (local government units) in the context of the implementation of effective standards for access to content published on the Internet (WCAG 2.0). The presented research results show a far-reaching divergence between the broadly understood image building and the complex aspects of the quality of communication, in particular directed to people with various disabilities.

Year

Volume

50

Issue

Pages

193-201

Physical description

Dates

published
2018

Contributors

  • Department of Basic Marketing, Wroclaw University of Economics, Poland
  • Department of Basic Marketing, Wroclaw University of Economics, Poland

References

  • Chernev, A., Hamilton, R. and Gal, D. (2011). Competing for Consumer Identity: Limits to Self-Expression and the Perils of Lifestyle Branding. Journal of Marketing, no. 75, pp. 66-82.
  • Cleeren, K., Heerde, H.J. van and Dekimpe, M.G. (2013). Rising from the Ashes: How Brands and Categories Can Overcome Product-Harm Crises. Journal of Marketing, no. 77, pp. 58-77.
  • Corcoran, L. (2011). ADA and the Internet: Standardizing the Accessibility of Web Sites, [online]. Available at: https://ssrn.com/abstract=19147050 [Accessed: 30 April 2017].
  • Dostepnosc witryn internetowych instytucji publicznych dla osob z niepelnosprawnosciami analiza i zalecenia. (2013). Zasada Rownego Traktowania. Prawo i Praktyka, no. 11, Trociuk, S. (ed.), Biuletyn Rzecznika Praw Obywatelskich, no. 9, p. 5
  • Heath, T.B., DelVecchio, D. and McCarthy, M.S. (2011). The Asymmetric Effects of Extending Brands to Lower and Higher Quality. Journal of Marketing, no. 75, pp. 3-20.
  • ISO/IEC 40500:2012 (W3C). Information technology – W3C Web Content Accessibility Guidelines (WCAG) 2.0. (2012), [online]. Available at: https://www.iso.org/standard/58625.html [Accessed: 5 May 2017].
  • Kamoun, F. and Almourad, M.B. (2014). Accessibility as an integral factor in e-government web site evaluation: The case of Dubai e-government. Information Technology & People, Vol. 27, no. 2, pp. 208-228
  • Marcinkiewicz, C. (2011). Nowoczesna koncepcja komunikacji marketingowej jako dialog przedsiebiorstwa z otoczeniem. Prace Naukowe Akademii im. Jana Dlugosza w Czestochowie. Seria: Pragmata tes Oikonomias, no. 5, p. 110
  • Melnyk, V., Klein, K. and Völckner, F. (2012). The Double-Edged Sword of Foreign Brand Names for Companies from Emerging Countries. Journal of Marketing, no. 76 pp. 21-37.
  • Serafin, K. (2013). Skuteczna komunikacja w podmiotach administracji publicznej. Studia Ekonomiczne. Zeszyty Naukowe Uniwersytetu Ekonomicznego w Katowicach, no. 141.
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  • Stahl, F., Heitman, M., Lehmann, D.R. and Neslin, S.A. (2012). The Impact of Brand Equity on Customer Acquisition, Retention, and Profit Margin. Journal of Marketing, no. 76, pp. 44-63.
  • Storto, C. lo. (2014). Measuring Performance in the Public Administration Sector: An Analysis of Websites Efficiency. Advanced Science Letters, Vol. 20, no. 1, pp. 273-276.
  • Szeszycka, I. (1998). Komunikacja marketingowa. In: Karwowski, J. (ed.), Podstawy marketingu. Szczecin: Wydawnictwo Zachodniopomorskiej Szkoly Biznesu w Szczecinie.
  • Torelli, C.J., Ozsomer, A., Carvalho, S.W., Tat Keh, H., Maehle, N. and Cortissoz, A. (2004). Brand Concepts as Representations of Human Values: Do Cultural Congruity and Compatibility Between Values Matter? Journal of Marketing, no. 76, pp. 92-108
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Document Type

Publication order reference

Identifiers

Biblioteka Nauki
30147024

YADDA identifier

bwmeta1.element.ojs-doi-10_5604_01_3001_0013_0735
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