Trust and Commitment in the Inter-Organizational Relationship Life Cycle

• Authors: Sylwia Stańczyk , Patrycja Klimas , Karina Sachpazidu , Michał Nadolny , Łukasz Kuźmiński

Title variants

PL

Zaufanie i zaangażowanie w cyklu życia relacji międzyorganizacyjnych

Abstracts

PL

Cel: złożoność relacji międzyorganizacyjnych wyraża się w liczbie, poziomie oraz zmienności ich cech. Koncentrując się na dwóch podstawowych cechach relacji – zaufaniu i zaangażowaniu – artykuł rozpoznaje, jak zmieniają się one w poszczególnych fazach cyklu życia związku. Metodologia: wykorzystując wyniki systematycznego przeglądu literatury na temat cech IOR, za cel przyjęto jakościową weryfikację zmienności zaufania oraz zaangażowania na przestrzeni czasu. Następnie uzyskane wyniki zostały poddane ilościowemu testowaniu w badaniach przeprowadzonych na próbie 786 twórców oprogramowania w Polsce. Wyniki: wyniki badań wskazują, że poziom zaufania i intensywności zaangażowania zmieniają się nieliniowo w cyklu życia IOR. Zgodnie z logiką, oba atrybuty zwiększają się w fazach początkowej, rozwoju i utrzymania, natomiast w fazie końcowej się zmniejszają. Jednakże, wyniki badań wskazują, że ich poziom może ponownie wzrosnąć, gdy relacja zostanie reaktywowana. Ograniczenia/implikacje badawcze: ze względu na ograniczenia branżowe i kulturowe zalecane są badania porównawcze kilku branż w warunkach międzykulturowych. Widzimy też potrzebę dalszych badań nad całościowym spojrzeniem na cechy relacji i ich zmienność w cyklu życia relacji. Ponadto warto przyjrzeć się zasadności cyklicznego traktowania dynamiki relacji IOR. Oryginalność/wartość: wkładem w istniejący stan wiedzy jest rozpoznanie znaczenia zaufania i zaangażowania w rozwoju relacji międzyorganizacyjnych z wykorzystaniem mieszanego podejścia badawczego. Dodatkowo, jako wkład metodyczny, w artykule przedstawiono operacjonalizację i pomiar rozważanych atrybutów relacji.

EN

Purpose: The complex nature of inter-organizational relationships can be reflected in the number, level, and changes of their features. Focusing on two essential features of relationships – trust and commitment – we explore how they change in the particular phase of the relationship life cycle. Design/methodology/approach: Using the existing findings from a systematic literature review on IOR features, we aimed to qualitatively verify the changes over the time of two crucial relational characteristics – trust and commitment. Next, using a quantitative surveying, we tested the changeability of these two on a large-scale sample (786) from the software industry in Poland. Findings: With strong empirical support, we found the level of trust and commitment intensity as changing in a non-linear manner through the relationship life cycle. Logically, they both increase across the initial, development, and maintenance phases, while in the termination phase they decline. However, the results show that they can rise when the relationship is reactivated. Research limitations/implications: Due to the industry and cultural-specific limitations, comparative studies on several industries in cross-cultural conditions are recommended. We need further research on a holistic view of relationship characteristics and their changeability through the relationship life cycle. Furthermore, the validity of the cyclical treatment of relationship dynamics is worth reviewing. Originality/value: We investigate the significance of trust and commitment in inter-organizational relationship development using a mixed research approach. Additionally, as a methodological contribution, this article offers the operationalization and measurement of the above-mentioned features.

Keywords

EN

inter-organizational relationship features; development process; relational dynamics; relationship development

PL

cechy relacji międzyorganizacyjnych; proces rozwoju; dynamika relacji; rozwój relacji

• Publisher: Uniwersytet Warszawski. Wydział Nauk Ekonomicznych
• Journal: Problemy Zarządzania
• Year: 2022
• Volume: 20
• Issue: 3(97)
• Pages: 68-94

Dates

published

2022

Contributors

author

Sylwia Stańczyk

• Wroclaw University of Economics and Business, Poland

• https://orcid.org/0000000235390075

author

Patrycja Klimas

• Wroclaw University of Economics and Business, Poland

• https://orcid.org/0000000239127389

author

Karina Sachpazidu

• Wroclaw University of Economics and Business, Poland

• https://orcid.org/000000032654499X

author

Michał Nadolny

• Wroclaw University of Economics and Business, Poland

• https://orcid.org/0000000178707485

author

Łukasz Kuźmiński

• Wroclaw University of Economics and Business, Poland

• https://orcid.org/0000000187848896

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Identifiers

DOI

10.7172/1644-9584.97.4

Biblioteka Nauki

16530139