Zastosowanie nowoczesnych narzędzi zarządzania w WUP jako odpowiedź na radykalne zmiany zadań i otoczenia organizacji

• Authors: Roman Batko
• Languages of publication: PL

Abstracts

PL

In this paper I recommend using business process management (BPM) and also some of the elements of quality management (TQM, ISO 9001 standard), which have been used effectively in managing business and public organizations. I propose that they can be used in WUP (Provincial Labour Agency), especially as the environment of WUP itself is undergoing changes regarding legal, client and stakeholders’ requirements.

Keywords

PL

modern management tools, business process management (BPM), quality management (TQM, ISO 9001), change management (CM).

• Publisher: Uniwersytet Jagielloński
• Journal: Zarządzanie Publiczne
• Year: 2009
• Issue: 1 (5)

Dates

published

2009

online

2009-01-24

Contributors

author

Roman Batko