Teatralizacja zarządzania emocjami we współczesnych organizacjach

• Authors: Małgorzata Ćwikła
• Languages of publication: PL

Abstracts

PL

The theatralization of the emotion workThe article describes the practices of using the typical methods of theatrical expression by contemporary business institutions to develop the workers’ emotional labor skills. Special emphasis is put on discussing the communication and training-related issues which are vital for the development of specifi c emotion usage patterns. The discussion is placed in the context of observations on the process of introducing the concept of performatics into business and tracing the analogies between social relations and situations known from performance art. The article is intended to initiate a discussion about the effects of interweaving culture with business.

Keywords

PL

zarządzanie emocjami, performatyka, teatralizacja, zarządzanie humanistyczne

• Publisher: Uniwersytet Jagielloński
• Journal: Zarządzanie w Kulturze
• Year: 2013
• Volume: 14
• Issue: 1

Dates

published

2013

online

2015-07-28

Contributors

author

Małgorzata Ćwikła