INNER CLIENT - PRACTICAL REALISATION OF THE ISO 9001 RULE

• Authors: Lukasinski Wieslaw , Sikora Tadeusz
• Languages of publication: PL

Abstracts

EN

The article aims at the presentation of the results of own empirical research relating to the problem of the practical realisation of the ISO 9001 rule - concentration on the client, in the realm of inner client, with the presentation of the meaning of using the assumptions of the Model of Management Development of Polish Quality Award as a tool improving men-power in an enterprise.

Keywords

EN

INTERNAL CUSTOMER; ISO 9001 STANDARDS.

Discipline

• ECONOMICS: ECONOMICS

• Publisher: Komitet Nauk Organizacji i Zarządzania PAN, Kolegium Zarządzania i Finansów SGH
• Journal: Organization and Management
• Year: 2008
• Issue: 4(134)
• Pages: 83-96
• Document type: ARTICLE

Contributors

author

Lukasinski Wieslaw

author

Sikora Tadeusz

• Wieslaw Lukasinski, Uniwersytet Ekonomiczny w Krakowie, ul. Rakowicka 27, 31-510 Kraków, Poland

Identifiers

CEJSH db identifier

09PLAAAA067122