Quality Management Standard for Learning Service Providers – Critical Analysis

• Authors: Wawak Sławomir , Batko Roman , Rogala Piotr

Title variants

PL

Standard zarządzania jakością dla dostawców usług szkoleniowych – krytyczna analiza

• Languages of publication: EN PL

Abstracts

EN

The paper discusses the usefulness of two dedicated quality management systems for learning service providers. The systems have been described in the international standard ISO 29990 and Polish national standards MSUES (Małopolska Standards for Education and Training Services). The results are based on a survey of managers who have implemented one of those systems in their training companies. It was found that the implementation of the discussed systems could contribute to success on the training market. The quality of training services is viewed as an important factor in personnel improvement. Most of the studies on that subject omit the key cause of high quality training, which is quality management in the training company. This paper attempts to bridge that gap.

PL

W artykule omówiono przydatność dwu dedykowanych systemów zarządzania jakością dla dostawców usług szkoleniowych. Systemy zostały opisane w międzynarodowym standardzie ISO 29990 oraz polskim standardzie MSUES. Prezentowane wyniki opierają się na przeprowadzonych badaniach menedżerów, którzy wdrożyli jeden z omawianych systemów w swoim przedsiębiorstwie. Wyniki pokazują, że wdrożenie omawianych systemów może przyczynić się do osiągnięcia sukcesu na rynku szkoleniowym. Jakość usług szkoleniowych jest uważana za istotny czynnik wpływający na efektywność podnoszenia kompetencji pracowników. Tymczasem większość badań w tym temacie omija kluczowy czynnik wpływający na wysoką jakość szkolenia, którym jest zarządzanie jakością w firmie dostarczającej usługi edukacyjne. Artykuł wpisuje się w tę lukę.

Keywords

EN

training company; quality management; management standards; research results

PL

firma szkoleniowa; zarządzanie jakością; standardy zarządzania; wyniki badań

• Publisher: Uniwersytet Warszawski. Wydział Nauk Ekonomicznych
• Journal: Problemy Zarządzania
• Year: 2017
• Issue: 1/2017 (65), t.1
• Pages: 176 – 191

Dates

published

2017-03-30

Contributors

author

Wawak Sławomir

• Cracow University of Economics, Cracow, Poland.

author

Batko Roman

• Jagiellonian University, Cracow, Poland

author

Rogala Piotr

• Wroclaw University of Economics, Wroclaw, Poland

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Identifiers

ISSN

1644-9584

DOI

10.7172/1644-9584.65.11