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EN
There is a growing complexity in information technologies used in today's organizations. In order to facilitate business operations organizations use a lot IT tools, from relatively simple and less meaningful, like word processors, to very complicated and critical for business, like ERP systems. Managing such a huge and turbulent environment is challenging. To do this effectively organizations need a coherent and salient standard, describing the rules for managing IT landscape. ITIL is one of the most popular standards. Here we concentrate on a part of ITIL called Application Lifecycle Management and focus on its implementation by SAP AG in the Solution Manager product.
PL
W artykule opisano możliwości wspomagania pracy użytkownika systemu klasy ERP w wykonywaniu zadań, które obejmują przygotowanie analizy danych pobranych z systemu SAP Business One. Przedstawiono sposoby określające, jak użytkownicy systemów informatycznych mogą doskonalić wykonywanie codziennych zadań. Wykazano prawdziwość tezy, że prosumpcja oddziałuje na proces podejmowania decyzji i zwiększa zaangażowanie użytkownika w analizę danych biznesowych.
EN
The variety of solutions supporting operations of a knowledge-based organization tends to conduct research in the area of the applicability of software agents. Software agents allow, thanks to the defined mechanisms of representation of knowledge, the promotion of knowledge between employees of the organization and help to support business activities such as customer service and promoting the brand. In this article we will present a list of issues concerning interviews conducted with companies involved in the design and implementation of such solutions.
EN
The chapter comprises discussion on interorganizational system development problems. At first, authors define what interorganizational information system is and in what aspects they could be analyzed. The second part includes consideration of integration problems on different organizational levels. Then authors present firms' IT solutions applicable for integration of information systems. The purpose of this article is to present experiences and recommendations on IOS technologies and processes.
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