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Tasks and Evaluation of Human Resource Departments - an Empirically Based Explanatory Model

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Brandl J., Fink M., Kraus S.
Zarządzanie Zasobami Ludzkimi
|
2008
|
issue 1(60)
67-89
EN
Although executives regularly confront Human Resource departments with criticism, expectations of executives towards them and their evaluation criteria for HR departments have not yet been systematically investigated. In this article, the authors introduce an empirically based model of human resource departments that explains their activities and their evaluation from the management's point of view. The model originates from an exploratory study with executives of Austrian organizations. It provides a detailed and systematic description of conditions for delegating responsibility to human resource departments and of the relevant criteria used by executives in order to evaluate their HR departments. Furthermore, the model integrates functional and institutional approaches to HRM and offers differentiated explanations for the criticism of HR departments.
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