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PL
Integrators of information flow as instruments of knowledge management in public sectorGlobalisation and integration processes dominating the world economy lead to creation of virtual information space. Information societies and economies based on knowledge are created. Such a situation requires public organisations to participate actively in those processes. The basic barrier existing in public organisations is deficiency in their information systems. Using the right integrators and management systems of the information flow integrators seems to be an efficient way of improving the situation.
EN
The creation of civil society leads to greater and more active participation of citizens in local and regional management. The current standards of providing public services based on the traditional model of administration are becoming inefficient. Consequently, methods for improving public administration should be developed. One of the methods which can be used for improving public administration is benchmarking. The aim of the paper is to present the possibilities for using process benchmarking as a tool to improve public administration in Poland.
EN
Modern enterprises appear to be more and more focused on their intangible assets, among which the intellectual capital plays an important role. One of its components – relational capital – is an essential value of an organization as it helps build long-lasting relations between the company and its stakeholders. This, in turn, leads to a business’ competitive advantage. With the help of a research conducted, this study attempts to assess the relations between small and medium-sized enterprises (SMEs) and their business environment institutions.
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