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1

Development of Employee Competencies in Offshore Services Companies

100%
Klincewicz K.
Zarządzanie Zasobami Ludzkimi
|
2005
|
vol. 5
|
issue 5(44)
33-50
EN
The article describes the competency building processes in international service centers based on the example of Indian offshoring companies. The analysis encompasses the specificity of employee competencies in various types of service organizations, the phenomenon of staff attrition, and systemic measures adopted to increase retention: formalization and organizational improvement. The case of the Indian IT industry additionally demonstrates the offshore project management model and the role of a firm's environment, including public administration, educational institutions, and industry associations, in building employee competencies.
2

Offshoring Services - Examples from the IT Industry

100%
Klincewicz K.
Zarządzanie Zasobami Ludzkimi
|
2005
|
vol. 5
|
issue 3-4(42-43)
9-28
EN
The article describes the phenomenon of offshoring - international service delivery based on remote work in the global business environment. The example of the Indian IT services industry coupled with the human resource policy of its leader - Infosys Technologies - provides insights for the formulation of recommendations for Polish enterprises in the areas of competency and intellectual capital development as well as client relationship management. The experiences of offshoring providers indicate the growth potential for export operations by local firms based on what is known as the nearshore, in parallel to direct investments by multinational corporations, establishing regional service centers in Poland.
3

Managing People and IT - Automation and the Creative Design of an Organization

63%
Dobrzynski M., Klincewicz K.
Zarządzanie Zasobami Ludzkimi
|
2006
|
issue 3-4(48-49)
55-64
EN
The article presents two interpretations of the use of information technologies in management, introduced as the paradigms of automation and creative organizational design. The two paradigms are mutually complementary - the automation of administrative processes is often undertaken by information technology or financial departments, while personnel departments resort to solutions that provide support for employees and offer them new possibilities for working, the generation of knowledge, and improvement of competencies, thus offering new potential sources of competitive advantage for businesses. The flexibility of currently used technologies signifies a multiplicity of possible applications, while those who manage people should be aware of these opportunities as well as potential benefits for organizations. This article is based on literature research, analysis of available information technology solutions, and observation of management practices. The outcome of these methods is a proposal for a conceptual system that explains the essence of information technologies and their perceived role in organizations, with particular focus on the people management function.
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