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LEVEL OF CUSTOMER SATISFACTION WITH THE PURCHASED INSURANCE SERVICE

100%
Witkowska J., Kucka E.
Olsztyn Economic Journal
|
2008
|
vol. 3
|
issue 2
287-296
EN
Insurance companies in the same way as other service enterprises, should focus in their activities mainly on identification of customer expectations and next on supplying them the products that would satisfy them fully. In case of insurance companies customer satisfaction can be generated at the stage of providing services to the customer (satisfaction with the distribution channel) and product that the customer has purchased (satisfaction with the insurance service purchased). This paper aims at presenting the dependences occurring between the level of satisfaction with the insurance service and the gender, age, place of residence, level of education, income and expenditures on insurance of the respondents.
2
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INFLUENCE OF INSURANCE EDUCATION ON THE LEVEL OF INSURANCE AWARENESS OF UNIVERSITY OF WARMIA AND MAZURY STUDENTS

100%
Kucka E., Witkowska J.
Olsztyn Economic Journal
|
2008
|
vol. 3
|
issue 1
171-179
EN
Insurance education concerning both life and property insurance is very important but the consequences of decisions taken today in that field could be assessed after many years from now only. Clients must learn the interpretation of insurance regulations, general insurance conditions, the skills of comparing and drawing conclusions from insurance offers. The subject knowledge on insurance and pension funds is required for efficient functioning in the European society. The Ombudsman of the Insured and the Insurance and Risk Management Chamber of Commerce states that insurance education should be targeted first of all to the youth. The paper presents the results of the study on the level of insurance awareness among the last year students at the University of Warmia and Mazury. The studies showed that more than a half of the respondents assessed the level insurance awareness as low. To improve that situation the educational activities of insurance companies should be expanded.
3
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RATING IN THE OPINION OF THE OLSZTYN INSURANCE COMPANIES

100%
Kucka E., Stempel R.
Olsztyn Economic Journal
|
2007
|
vol. 2
|
issue 1
169-176
EN
The aim of studies was an attempt of giving the opinion about rating, its usefulness and a level of its using so far by the insurance companies from the city of Olsztyn. The research was carried out in the year 2005 in the companies of I and II branch that had been operating on the market for more than 5 years. The research tool was a questionnaire put forward to the managers of 24 insurance companies who had given their assent for carrying out the research. The study shows that more than a half of respondents consider rating to be a reliable and comprehensive source of evaluation. In the opinion of 92% out of the examined insurance companies, the possession of ranking note contributes to increasing investors' confidence, while only 17% think that it is not important for their clients. However, the high costs of external rating and fear of getting a low note are the barrier in using that type of tool by the insurance companies from Olsztyn.
4
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FUNCTIONING OF EMPLOYEE PENSION PROGRAMS IN WARMIA AND MAZURY VOIVODESHIP

100%
Pienkowska-Kamienska S., Kucka E.
Olsztyn Economic Journal
|
2008
|
vol. 3
|
issue 1
157-170
EN
The paper presents the market of employee pension programs (EPP) in Poland during the years 1999-2005, discusses the premises for participation in the program and presents qualitative assessment of insurance based employee pension programs functioning in Warmia and Mazury voivodeship. The analysis was carried out on the basis of unrestricted interviews with employers operating employee pension programs, employees participating in them and representatives of insurance companies involved in establishment and servicing the EPPs as well as indirect questionnaire based interviews (using two questionnaire formats). The conducted studies indicate that the insufficient level of pension benefits from social insurance is the main motivation for joining the EPP. Participation in the program is also determined by the fact that the basic premium is financed by the employer.
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