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EN
Healthcare facilities are increasingly drawing on modern management methods and tools to raise effectiveness of performed therapeutic processes, and to optimize their costs, duration and resources. This article aims at demonstrating the possibilities and the advantages resulting from using business process management tools in practice of healthcare centers. The presented process models described the independent decisions that the medical personnel made in their day-to-day operations and - from the process modelling phase - mechanisms of controlling and obtaining knowledge on the actual performance of a selected therapy. In the subsequent stages, by using process mining tools, it will be possible to recreate selected therapeutic processes and use them as knowledge sources during similar cases. The main aim of this research set at the beginning - searching for the „ideal” therapeutic process, was abandoned during the implementation. After the first failed attempts to create a detailed model of a process, the objective of the project was changed to modeling processes in a way to enable their adaptation to the needs of a specific performance, while still retaining the possibility of obtaining practical and useful knowledge.
PL
Artykuł poświęcony jest możliwościom praktycznym, które, dzięki nowym technikom analitycznym i symulacyjnym, daje dynamiczne zarządzanie procesami biznesowymi. Wskazuje obszary, w których stosowanie podejścia dynamicznego nie daje praktycznie żadnych korzyści, oraz obszary, w których stosowanie podejścia dynamicznego daje znacząco lepsze rezultaty niż tradycyjne zarządzanie procesowe lub jest w ogóle warunkiem koniecznym jego stosowania. W artykule omówiono zasady analizy symulacyjnej procesów dynamicznych oraz niezbędne różnice między modelami poglądowymi a modelami symulacyjnymi procesów dynamicznych. W konkluzji pokazano, że procesy dynamiczne mogą nie tylko być automatyzowane, ale również badane symulacyjnie z wykorzystaniem najpopularniejszej obecnie notacji BPMN 2.0, ponieważ dostarcza ona efektywne mechanizmy modelowania, a także obsługi danych czy wyrażeń definiujących prawdopodobieństwa poszczególnych scenariuszy procesów.
EN
The article discusses the practical possibilities that are provided by the dynamic business process management thanks to new techniques of analysis and simulation. It indicates the areas where the use of a dynamic approach gives no benefits and areas where the use of a dynamic approach gives significantly better results than the traditional process management or even is a prerequisite for its use. The article discusses the principles of simulation analysis of dynamic processes and the essential differences between the models for demonstration and models for simulation of dynamic processes. An article in the conclusion shows that dynamic processes cannot only be automated but also tested by means of simulations using the most popular notation – BPMN 2.0, so that it provides effective mechanisms for modelling and data handling or expressions that define the probability of particular scenario processes.
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