Good health ensures comfort, so it is a good thing that directly affects the well-being and quality of life of the people and society as a whole, and gives you the opportunity to work, which is a direct factor of the both individual and society permanent welfare. The aim of the article is to identify the “health dilemmas” existing in Poland from the point of view of the citizen (person) and state authority. In support of these theses, the results of questionnaires on important factors of life of Poles (Social Diagnosis, CBOS), data describing the state of health, factors influencing the health of Poles (GUS, WHO) and public healthcare expenditures in international comparison were analyzed.
First-year students usually ask whether they really need mathematics. This paper presents several simple examples applying differential calculus in microeconomics, which allow students to perceive that learning mathematics during their studies of economics does “pay off”.
Jak efektywnie zarządzać szpitalem, aby poprawić satysfakcję pacjentów? Głównym celem artykułu jest próba identyfikacji głównych czynników sprawczych udanej zmiany, której dokonano w zarządzaniu szpitalem Cleveland Clinic. Zastosowano metodę studium przypadku, przy czym wykorzystano tu zasadę triangulacji metod, technik badawczych i źródeł. Do czynników wewnętrznych sukcesu zmian w Cleveland Clinic wydają się należeć m.in. determinacja kierownictwa szpitala i wprowadzanie niektórych strategii marketingu relacji; do zewnętrznych zaliczyć można m.in. rozwiązania systemowe finansowo motywujące szpitale do poprawy ich oceny w opinii pacjentów. Wiedza na temat czynników sukcesu w zarządzaniu analizowanym szpitalem może być wartościowa dla zarządów szpitali i instytucji państwowych w Polsce. Efektywne zarządzanie szpitalami pełni trudną do przecenienia rolę społeczną.
EN
How to manage the hospital effectively to improve patient satisfaction? The main purpose of the article is to try to identify the main factors of successful change in managing the Cleveland Clinic. The case study method was used with the principle of triangulation of methods, techniques and sources applied. The internal success factors of changes in the Cleveland Clinic appear to be, among others, determination of the hospital management and introduction of some relationship marketing strategies. External factors seem to include, among others, some government regulations to hospitals aimed at motivating them financially to improve patients’ opinions about them. Knowledge of the success factors in managing the analysed hospital may be useful for hospitals’ boards of directors and state institutions in Poland. It is difficult to overestimate the social role of managing hospitals effectively.
RU
Как эффективно управлять больницей, чтобы повысить удовлетворенность пациентов? Основная цель статьи – попытаться выявить основные факторы, ведущие к успешной перемене, которую провели в управлении больницей Cleveland Clinic. Применили метод изучения конкретного случая, причем использовали принцип триангуляции методов, исследовательских техник и источников. К числу внутренних факторов успеха перемен в Cleveland Clinic, как представляется, относятся, в частности, детерминация руководства больницы и ввод некоторых стратегий реляционного маркетинга; к числу внешних можно, в частности, отнести системные решения, финансово мотивирующие больницы к улучшению оценки их по мнению пациентов. Знания насчет факторов успеха в управлении рассматриваемой больницы могут быть полезными для управлений больниц и государственных учреждений в Польше. Эффективное управление больницами выполняет социальную роль, кото- рую трудно переоценить.
Mathematics is a family of theories; there is an interpretation of every science of the physical world in the corresponding mathematical structure. Hence, mathematics is the mirror of science in its entirety.
The paper is directed at testing Lazear’s proposition which argues that educational outcome depends on the non-uniformity of distribution of knowledge and skills of students and on class size. Lazear asserts that students’ performance achieves its maximum when students are segregated by skills and behaviour. Using the 2010 data (mathematics scores in gimnazjum and maturity exams), we corroborate this theorem. We also demonstrate that improved teaching conditions in Polish primary schools and gimnazjums, i.e. lower class sizes, better salaries of teachers and higher unit costs did not result in an increased educational outcome as measured by the final examination scores in primary and secondary schools between 2006 and 2011.
Based on the analysis of international exam results, which was carried out with OECD-PISA in mathematics among Polish students of gimnazjum (secondary school) in 2003-2009, and based on the results of the exam in mathematics among students of the first year in the University of Economics in Wroclaw in 2009-2012; the article shows that Polish education in mathematics is, unfortunately. Currently at the level typical for a communist system, i.e. one which is not developing the ability to solve new or sophisticated problems and not practicing new methods for these problems, and as a result, is not open to the needs of a market economy.
This paper discusses the results of the Programme for International Student Assessment and the results obtained by students of the Wroclaw University of Economics. Special emphasis was placed on mathematics. Polish students obtained much better results in the latest PISA edition in maths, science and reading when compared to previous editions and to the average results calculated for the OECD countries. Despite this fact the scores of Polish students in the Creative Problem Solving test were much worse than the average for the OECD countries. It is worth noting that the Polish education system has been undergoing dynamic changes which are correlated with political changes and with the increase of social need for participating in decision-making in the education of the young generations. Unfortunately, the pressure to achieve good results in exams means that teachers have started to teach test solving instead of problem solving. This was also shown in the edition of the PISA exam. The authors of the article propose to change the structure of the didactic process, especially at universities, in a way that would make it possible to increase the number of exercises and laboratory hours.
The proposal measure synthetic evaluation of the activities of public institutions Presented article is continuation previous paper [Biernacki, 2010]. Author proposes own evaluation method in 5 dimensions of public utilities: (1) economic (effeciency); (2) professional (effectiveness); (3) process; (4) personal (customer satisfaction); (5) social (improvement in public welfare). This paper presents comprehensive evaluation method in activity public utilities, based on standardized and comparable method in five dimensions. Empirical examples present core methotology.
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