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1

Complaints of Investment Goods

100%
Birski A., Filipowicz M.
Ekonomika i Organizacja Przedsiębiorstwa
|
2006
|
issue 10(681)
56-65
EN
Complaints made by customers are the source of of various information which may be used for the correction and improvement of the enterprise management. Corrective and preventive actions improve the quality of goods offered and positively influence the relations with customers.
2

Reengineering in a Food Processing Enterprise

100%
Birski A., Zdanuk A.
Ekonomika i Organizacja Przedsiębiorstwa
|
2006
|
issue 8(697)
47-54
EN
The application of reengineering instruments in a food processing enterprise is discussed in the study. The selection of processes to be re-engineered and the creation of a proper climate among employees are significant elements in the decision making process of reengineering. The described activities resulted in cost reduction and financial performance improvement.
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