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  1. 2 Ekonomika i Organizacja Przedsiębiorstwa

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  1. 2 2007

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  1. 2 Bugdol M.

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Quality of Services in Public Administration

100%
Bugdol M.
Ekonomika i Organizacja Przedsiębiorstwa
|
2007
|
issue 11(694)
23-28
EN
The target of the paper is to identify organizational barriers and means of quality improvement of services rendered by public administration. The article presents current pro-quality activities and problems connected with application of the process approach. The author emphasizes the necessity of diversification of the access to services, recommending one-stop-shops, kiosks and the concept of e-government.
2

The Analysis of Organizational Values

100%
Bugdol M.
Ekonomika i Organizacja Przedsiębiorstwa
|
2007
|
issue 3(686)
3-10
EN
The article attempts to identify the possibilities of analyzing organizational values. The author stresses the significance of the discussed issues, introduces basic definitions, clarifies a notion of a system of organizational values, as well as presents stages of value analysis including relations and interdependencies. Clearly defined value systems exert influence in economic and social results of organization; they contribute to an increase in profitability, productivity and innovation. Modern quality oriented organizations determine value systems indispensable for implementation of their missions and visions.
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