Full-text resources of CEJSH and other databases are now available in the new Library of Science.
Visit https://bibliotekanauki.pl

Results found: 6

first rewind previous Page / 1 next fast forward last

Search results

help Sort By:

help Limit search:
first rewind previous Page / 1 next fast forward last
EN
Theoretical background: These studies are motivated by three reasons: (1) the Competitive Intelligence (CI) approach is a critical factor in increasing the organization’s ability to monitor and strengthen competitive advantage; (2) too little research has been done on the use of new management theories in the CI approach and (3) there is no research devoted to computer-assisted CI. Purpose of the article: This study proposes a comprehensive framework for extending the CI’s potential in the organization’s activities and its computer-assisted support. The purpose of this article is to develop a new CI construction theory and propose a holistic, conceptual CI model, as well as carry out its initial verification. Research methods: The comprehensive CI model is based on the following theories: (1) Resource-Based View (RBV), Industrial Organization (IO) and Business Model Canvas, which were used for CI design, (2) theories for measuring and validating CI implementation, i.e.: Competitive Profile Matrix (CPM), Industrial Critical Success Factors (ICSF) and (3) theories for integrated computer-assisted CI. The validation of the proposed comprehensive CI model was based on data on the opinions of SUV class users. Main findings: The results obtained during the validation of the CI model show great importance for a comprehensive look at the topic of computer-assisted CI. This contribution is significant because in the literature there are no such studies and conclusions obtained from them. The results obtained and conclusions should be useful for all organizations that need to analyze competitiveness using a comprehensive CI model.
PL
Niniejszy artykuł opisuje innowacyjne zastosowanie Competitive Intelli¬gence do wspomagania twórczości organizacyjnej. Dlatego aby pokazać jego możliwości scharakteryzowano koncepcję Competitive Intelligence. Pozwoliło to zaproponować wa¬runki stosowalności Competitive Intelligence w twórczości organizacyjnej. Wynikiem końcowym przedstawionych dociekań jest wskazanie korzyści ze stosowania tego podej¬ścia przez przedsiębiorstwo.
EN
: This article describes the innovation approach to use of Competitive Intelli¬gence to support organizational creativity. Therefore, in order to show its features cha¬racterized the concept of Competitive Intelligence. This made it possible to propose condi¬tions for applicability of the Competitive Intelligence in organizational creativity. The end result is an indication of inquiry outlined the benefits of this approach by the company.
EN
The main objective of this paper is to make the curve values systems used in the acquisition, storage and analysis of customer information. In the article on-fought selected definitions of CRM (relationship management with customers). Characterized CRM system. Subsequently, discusses some features of selected systems of customer relationship management. Our results may be useful for improving the use of CRM systems.
PL
Celem artykułu była identyfikacja sposobów i obszarów wykorzystania danych Big Data w przedsiębiorstwach w oparciu o wyniki badań bezpośrednich. W artykule omówiono specyfikę dużych zbiorów danych – Big Data oraz zaprezentowano systemy Business Intelligence jako narzędzia ich analizy. W dalszej części zaprezentowano wyniki badań dotyczące wykorzystania Big Data w organizacjach. Badanie opiera się na: 1) krytycznej analizie literatury przedmiotu dotyczącej Big Data, 2) analizie przypadków wykorzystania BD w działalności różnych organizacji i na 3) prezentacji wybranych wyników badań ankietowych dotyczących wykorzystania tego rozwiązania informatycznego w organizacjach. W ramach projektu badawczego przeprowadzono badania, które miały charakter bezpośredni i były wykonane za pomocą kwestionariusza ankietowego. Badaniami objęto firmy z branży produkcyjnej, usługowej oraz handlowej
EN
In this paper, the place of customer relationship management, especially CRM systems in the overall business strategy of the organization is presented. A thesis that effective use of CRM systems requires the formulation the strategy of customer relationship management in organization was formulated. For the purpose of proving this thesis a direct research was carried out. Presentation of research methodology, especially the description and analysis of the results are the Basic contents of the paper. Based on the research results a number of interesting conclusions was formulated. The most important conclusion is that under a national conditions information system, not developed a strategy of customer relationship management imposes the shape of business processes. Obtained data shows that managers are oriented to software vendors, not the strategy of customer relationship management.
PL
Głównym celem niniejszego opracowania jest dokonanie charakterystyki systemów zarządzania relacjami z klientami oraz wyników badań dotyczących wdrażania i wykorzystania systemów CRM w przedsiębiorstwie. W artykule przytoczono wybrane definicje terminu CRM (zarządzania relacjami z klientami). Scharakteryzowano architekturę systemu klasy CRM. W dalszej kolejności opisano funkcjonalności wybranych systemów zarządzania relacjami z klientami. Przedstawiono również wyniki badań dotyczących wykorzystania systemów CRM w przedsiębiorstwach. Uzyskane wyniki badań mogą okazać się pomocne w budowaniu, wdrażaniu i użytkowaniu systemów CRM w przedsiębiorstwach
EN
The paper is aimed at characterization of Customer Relationship Management Systems. Moreover the some results of studies of implementation and use of CRM systems in the enterprises. In this article selected definitions of CRM (relationship management customers) were presented. The architecture of CRM system was characterized. Furthermore, the functionality of selected customers relationships management systems was described. The results of research on the use of CRM systems in enterprises were presented. The obtained results can be helpful in building, implementing and use of CRM systems in enterprises
first rewind previous Page / 1 next fast forward last
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.