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Influence of intra-organizational trust on organizational outcomes

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BIEŃKOWSKA A., WALECKA-JANKOWSKA K., ZABŁOCKA-KLUCZKA A., ZIMMER J.
Operations Research and Decisions
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2018
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vol. 28
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issue 4
9-30
EN
Nowadays, trust is perceived as one of the key factors that can build an organization’s competitive advantage, increase the efficiency of its functioning and ability to develop. It can be expected that shaping trust in an organisation will lead to improvements in various aspects of its functioning, especially effectiveness. This issue has not yet been the object of comprehensive scientific research. Hence, this study tackles the issue of the impact of trust on an organization’s outcomes. At the same time, two basic categories of trust are distinguished: global (attitudinal/affective) trust (regarding the belief that people in general are trustworthy) and specific (situational/cognitive) trust (modified by an individual’s experience). In the latter category, we may distinguish between vertical trust (concerning superiorsubordinate relations) and lateral trust (concerning relations between co-workers). The relation between the level of trust and organizational outcomes is examined for each of these categories of trust. The research covers organisations functioning in Poland and is based on a questionnaire.
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The role of information systems in shaping integrative logic for business sustainability

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TWOREK K., WALECKA-JANKOWSKA K., ZGRZYWA-ZIEMAK A.
Operations Research and Decisions
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2019
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vol. 29
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issue 4
125-146
EN
The article refers to a valid and current research area, which is the role of information technology (IT) in the formation of business sustainability (BS). The main objective of this article is to identify the role of IT in shaping sustainable organization in the context of different, partly conflicting, approaches to BS and empirical verification of the proposed theoretical framework. The article describes key differences between BS approaches in case cognitive logic (reductionist versus integrative logic) and axiological (individualistic-egoistic versus holistic-altruistic axiology) distinction. Theoretical role of IT in shaping integrative logic for BS is identified and presented. The proposed theoretical concept is empirically verified. The verification is based on empirical studies conducted in 400 SMEs operating in Poland in 2017.
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