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Detecting Urban Resilience. Foreign Residents’ Perceptions and Experiences of Public Services in a Globalising City: A Case Study of Krakow

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Czerska-Shaw K., Kubicki P.

Central and Eastern European Migration Review

2023

vol. 12

issue 1

225-243

In tennis, the sweet spot on a racket marks the point at which a ball can be hit with the greatest power for the least effort. Public services in the globalising city of Krakow found themselves in precisely such a position before the large-scale forced migration inflows as a result of Russian aggression against Ukraine in February 2022. An analysis of the evaluations of public services by foreign residents in Krakow during the COVID-19 pandemic (2020–2021) reveals, on the one hand, the overall satisfaction of users yet, on the other, significant differences in expectations and experiences amongst categories of foreign residents coming from global core, semi-peripheral and peripheral regions. The findings shed light on the nature of urban resilience in globalising cities like Krakow, which is encountering migration transitions, as well as the uneven nature of globalisation between services that have been internationalised and those which have not. The results expose considerable gaps in the process of the multi-faceted adaptation of city public services to meet the expectations of their dynamically changing population. The findings are particularly significant in the context of intensive forced migration inflows from Ukraine, critically reflecting on the resilience of public services on the eve of major shifts in population flows into the city.

Kapitał społeczny miasta globalizującego się. Studium przypadku Krakowa i Poznania

81%

Kubicki P., Czerska-Shaw K., Fantuz F.

Człowiek i Społeczeństwo

2023

vol. 55

15-36

The article analyses the role of international migrants in the process of globalisation and cosmopolitisation of “globalising cities”, taking so-called secondary cities as its point of reference in the study of Kraków and Poznań. We posit that the role of migrants in the dual processes of globalisation and cosmopolitisation is contingent on the way in which the city itself has historically gone through the process of ‘globalising’, particularly in how the public sphere has been developed. In the case of the post-Fordist city (Kraków), which developed through the service and creative industries, these processes are more intensive, and migrants themselves are drivers of change. This is not as evident in Fordist-model cities like Poznań that have also experienced migration flows, but where the positioning of migrants in the public sphere is marginal. The findings in the article are based on two research projects, the first from Krakow entitled “The Relationship Between Foreigners and Public Services and the Development of ‘Nighbourliness’ in a ‘Globalizing’ City: A Case Study of Kraków”, and the second within the framework of a doctoral project realised in the Doctoral School of Social Sciences of the Adam Mickiewicz University in Poznań.

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1 Central and Eastern European Migration Review

1 Człowiek i Społeczeństwo

2 Czerska-Shaw K.

2 Kubicki P.

1 Fantuz F.

2 2023

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Detecting Urban Resilience. Foreign Residents’ Perceptions and Experiences of Public Services in a Globalising City: A Case Study of Krakow

Kapitał społeczny miasta globalizującego się. Studium przypadku Krakowa i Poznania