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  1. 2 Economics and Business

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  1. 2 Ijevleva K.

  2. 2 Paramonovs S.

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  1. 1 2016

  2. 1 2015

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1

Expert In-depth Interview on Development and Efficiency of “RIGA International Airport” Reflecting Factors

100%
Paramonovs S., Ijevleva K.
Economics and Business
|
2016
|
vol. 28
|
issue 1
98-105
EN
The aim of the paper is to identify development ways and effectiveness of RIGA International Airport. Theoretical evidence was examined and expert in-depth interview was carried out to explore the main circumstances affecting RIGA International Airport functioning. Findings of the study show that there are positive tendencies in the field of airport efficiency and development, but improvement is needed primarily for coordinating visions and resources managed by both state and airport administration bodies.
2

Factor Analysis of Passengers’ Satisfaction at “RIGA International Airport”

88%
Paramonovs S., Ijevleva K.
Economics and Business
|
2015
|
vol. 27
|
issue 1
46-52
EN
The aim of the paper is to determine complex factors influencing passengers’ satisfaction at RIGA International Airport (Latvia). Theoretical evidence was examined and factor analysis was carried out to identify the main groups of factors affecting passengers’ satisfaction at the Airport. The findings of the study show that the most important five factors affecting it are: (1) availability of telecommunications, (2) effective way finding signs, (3) cleanliness of restrooms, (4) courtesy of staff and (5) availability of staff. The results based on this study will help airport managers in the Baltic Sea region to better serve their passengers through introduction of modern technologies and improved attitudes.
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