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The influence of brand awareness and brand image on brand equity – an empirical study of logistics service providers

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Świtała M., Gamrot W., Reformat B., Bilińska-Reformat K.

Journal of Economics and Management

2018

vol. 33

96-119

Aim/purpose – This article presents the results of research referring to Keller’s brand equity concept. The fundamental objective of the research was to examine the influence of brand awareness and brand image on brand equity. We were also interested which force of influence is greater. Design/methodology/approach – The research was based on secondary and primary sources of information. The primary research was carried out on a sample of 100 enterprises ordering logistics services. Data obtained in such a way was subject to statistical analysis using modelling of structural equations. Findings – Based on the analysis of paths in the model of structural equations, the existence of positive, but weak dependencies between brand awareness, brand image and brand equity was observed. While the results of bootstrap simulations conducted to estimate confidence intervals indicated that differences in the strength of this influence are not statistically significant. Research implications/limitations – The obtained results did not bring sufficient basis to accept or reject hypotheses assuming an essentially positive relationship between brand awareness and brand image and its equity. Simultaneously, the conducted research led to the rejection of the hypothesis in accordance to which the influence of brand awareness on brand equity is smaller than the influence of brand image on brand equity. Originality/value/contribution – Potential causes of differences between the results of our own research and the research presented by Davis, Golicic, & Marquardt (2008) were indicated.

Podstawy i sposoby kształtowania wizerunku marki globalnej – case study

75%

Reformat P.

Studia Ekonomiczne

2017

vol. 321

153-170

Celem artykułu jest rozpoznanie sposobów budowania wizerunku marki globalnej w obecnych (pokryzysowych) warunkach zmian otoczenia. Na potrzeby jego realizacji wykorzystuje się metodę krytycznych studiów literatury przedmiotu (krajowej i zagranicznej) oraz empiryczne badania jakościowe z uwzględnieniem metody naukowych badań przypadków (case study). We wstępie autorka opisuje wybrane zagadnienia teoretyczne wyjaśniające istotę marek globalnych oraz ich funkcje we współczesnym otoczeniu. W dalszej części artykułu następuje prezentacja tzw. dobrych praktyk kształtowania wizerunku marki globalnej, np. lidera światowego rynku napojów bezalkoholowych. Podjętą dyskusję kończą rozważania na temat rozpoznanych działań oraz wynikających z nich implikacji praktycznych dla firm oferujących marki globalne.

The aim of the article is to identify way to build global brand image in the environment of change. For the purpose of its implementation author use a method of critical study literature and the empirical qualitative research taking into account scientific methods of research. The author describes the selected theories explaining the essence of global brands and their functions in the modern environment. In the next part of the article is followed by presentation “good practices” shaping the global brand image. It has taken the discussion ends with and the ensuring practical implications for companies offering global brands.

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1 Journal of Economics and Management

1 Studia Ekonomiczne

1 Bilińska-Reformat K.

1 Gamrot W.

1 Reformat B.

1 Reformat P.

1 Świtała M.

1 2018

1 2017

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The influence of brand awareness and brand image on brand equity – an empirical study of logistics service providers

Podstawy i sposoby kształtowania wizerunku marki globalnej – case study