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  1. 1 Zagadnienia Informacji Naukowej

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  1. 1 Mejor J. D.

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  1. 1 2012

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Przeplyw danych w placowce informacyjnej CALL CENTER

100%
Mejor J. D.
Zagadnienia Informacji Naukowej
|
2012
|
issue 2(100)
100-119
EN
The article consists of three parts, introducing data flow diagrams, and call center as an information unit. The author explains the idea and language of such diagrams (terms – like Stores, Processes, Flows, Customers, and grammar as a set of rules concerning diagram’s construction). The effect is a complete data flow diagram of a call center.
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