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LABOUR MARKET AND THE DISABILITY PROBLEM (Rynek pracy a problem niepelnosprawnosci)

100%
Kubow A.
Nauki o Zarządzaniu
|
2011
|
issue 6
158-172
EN
The article describes the situation of disabled persons on the labour market, in particular on the market of Lower Silesia. Since a lot of years Poland has been regarded as a country with a high unemployment rate. Statistics and surveys on this topic demonstrate a difficult situation especially of the weaker social groups, among them of the disabled persons. But the occupation of these persons has been getting better in the last years, especially on the open market. To a great extent it is a result of the legislative policy encouraging the companies to employ disabled persons. Also the Polish constitution guarantees the same rights to the disabled as to other citizens, among others the right to work. These rights are codified in the charter for the Disabled Person introduced on August 1st, 1997. Nevertheless the level of activity of the disabled in Poland is still lower than in other countries of the European Union. The most important reasons for such a situation is still valid unfavourable stereotype of a disabled person, the inadequate interest of employers in this social group, the use of traditional forms of employment, insufficient qualification and passivity of disabled persons and the out-of-date educational offer for this group.
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EMPLOYMENT WITH ... OFFICIALLY PRONOUNCED DISABILITY? THE POZNAN CITY HALL CALL CENTER: THE EFFECTIVENESS OF EMPLOYING THE DISABLED

51%
Zawadzki K.
Zarządzanie Zasobami Ludzkimi
|
2011
|
issue 3-4(80-81) Efficiency of HRM
77-87
PL
Call center Miasta Poznania rozpoczyna pracę wraz z pierwszymi telefonami o 7:30. W ubiegłym miesiącu obsłużyło ponad 16 tysięcy połączeń. Tempo wzrasta nieprzerwanie, odkąd zostało uruchomione w lutym 2009 roku. W pierwszej części materiału przedstawiono, czym jest call center, jak doszło do jego utworzenia, kto w nim pracuje, jakie koszty i korzyści są z nim związane oraz komu ten przykład może posłużyć za inspirację. Część druga poświęcona jest analizie różnych aspektów zatrudnienia osób niepełnosprawnych. W części trzeciej przedstawiono syntetyczne dane dotyczące dwóch lat doświadczeń w pracy miejskiego call center.
EN
The Poznan City Hall call center starts its day with the arrival of its first telephone calls at 7:30 AM. Last month it served 16,000 connections. The rate of growth has been increasing unabated since the center's launching in 2009. The first part of this material explains what a call center is, the background of its creation, who works there, how much it costs, the benefits it brings, and who can benefit using this example as inspiration. The second section is devoted to an analysis of various aspects of employment of disabled persons. Part Three presents a synthesis of data from two years of experience in the operation of the city call center.
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