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Jakość usług i dobre praktykiw administracji publicznej

100%

Broniewska G.

Zarządzanie i Finanse

2012

vol. 1

issue 3

451-461

The aim of implementing Total Quality Management to the public administration is to support the institutions of this sector so that quality of services provided to the customers – the citizens – were constantly improved. In this respect, taking ad-vantage of best practices applied in other offices may be helpful, even those of ISO standards. They became more and more essential as a form of work improvement of local and central government administration. These ISO standards unfortunately are not the medicine for office management improvement, but their formal character can facilitate some solutions. Introducing ISO norms in the office can be a proper start for wider models usage based on Total Quality Management. The CAF model (Common Assessment Framework) based on model of superiority EFQM (European Foundation for Quality Management) and adjusted to specific features of public administration seems to be a good tool in improving the quality and in collecting of good practices. The regional development programs of public administration are being more and more widely implemented too. Applying each of methods leads to the constant improvement of the service quality in public administration. But it can be possible if the administrative offices may be regarded as organizations that provide services to the external and internal clients.

GOOD PRACTICES IN COMBATING UNREGISTERED LABOUR: SELECTED CASES IN THE EU (Przyklady dzialan ograniczajacych szara strefe w wybranych krajach Unii Europejskiej)

100%

Miroslaw J.

Polityka Społeczna

2009

vol. 36

issue 10(427)

10-15

The paper presents several cases of 'good practices' in combating unregistered employment in number of the EU countries and ends with conclusions indicating possible ways of turning unregistered employment into registered one.

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1 Polityka Społeczna

1 Zarządzanie i Finanse

1 Broniewska G.

1 Miroslaw J.

1 2012

1 2009

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Jakość usług i dobre praktykiw administracji publicznej

GOOD PRACTICES IN COMBATING UNREGISTERED LABOUR: SELECTED CASES IN THE EU (Przyklady dzialan ograniczajacych szara strefe w wybranych krajach Unii Europejskiej)